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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 1147003" data-attributes="member: 32753"><p>The assertion that UPS is losing customers in large part because of "poor service" and letting good customers go is not an entirely acurate one. I have many of my customers, or rather my customers' shipping and receiving managers, tell me they'd rather use us, or don't know why we were stopped being used in the first place, as the relationship was solid with no problems. They just received a memo one day from upper mgmt stating they were going to use FedEx. That's because of price, not reputation or stuffing as many stops down a driver's throat and thus getting deliveries later in the day. It can also be pointed out that FedEx can afford to put more drivers on the road-and thus offer somewhat better delivery times-in part because their drivers cost less, so they can use more of them. However, I really don't think that is a big issue as much as price. I know many drivers don't want to hear that, but that is mainly it.</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 1147003, member: 32753"] The assertion that UPS is losing customers in large part because of "poor service" and letting good customers go is not an entirely acurate one. I have many of my customers, or rather my customers' shipping and receiving managers, tell me they'd rather use us, or don't know why we were stopped being used in the first place, as the relationship was solid with no problems. They just received a memo one day from upper mgmt stating they were going to use FedEx. That's because of price, not reputation or stuffing as many stops down a driver's throat and thus getting deliveries later in the day. It can also be pointed out that FedEx can afford to put more drivers on the road-and thus offer somewhat better delivery times-in part because their drivers cost less, so they can use more of them. However, I really don't think that is a big issue as much as price. I know many drivers don't want to hear that, but that is mainly it. [/QUOTE]
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