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UPS to pay $25 million for false delivery claims
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1681073" data-attributes="member: 12570"><p>During our PCM yesterday our center manager told us that we are to address correct any NDA that is being delivered to a new address and to not deliver any NDA to someone that you meet on-road, regardless of whether they show you proper ID or not. The address correcting and meet on-road were brought up because the system will automatically generate a refund if the package is not delivered as addressed based solely on GPS.</p><p></p><p>We had a major plumbing supplier (friend W Webb) relocate and thought that we were doing the right thing by forwarding any packages with the old address to their new location without doing an ADC on them. The driver on that route has now been directed to do an ADC on any and all packages with the old address, which can be a real pain when you are in the middle of getting rid of your air.</p><p></p><p>The meet on-road was brought up as we had a driver deliver a NDA to a customer that he had met on road, which is the right thing to do service wise but I guess the wrong thing to do as far as billing goes.</p><p></p><p>This company seems hell bent to make what is basically a simple job much more complicated than it needs to be.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1681073, member: 12570"] During our PCM yesterday our center manager told us that we are to address correct any NDA that is being delivered to a new address and to not deliver any NDA to someone that you meet on-road, regardless of whether they show you proper ID or not. The address correcting and meet on-road were brought up because the system will automatically generate a refund if the package is not delivered as addressed based solely on GPS. We had a major plumbing supplier (friend W Webb) relocate and thought that we were doing the right thing by forwarding any packages with the old address to their new location without doing an ADC on them. The driver on that route has now been directed to do an ADC on any and all packages with the old address, which can be a real pain when you are in the middle of getting rid of your air. The meet on-road was brought up as we had a driver deliver a NDA to a customer that he had met on road, which is the right thing to do service wise but I guess the wrong thing to do as far as billing goes. This company seems hell bent to make what is basically a simple job much more complicated than it needs to be. [/QUOTE]
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UPS to pay $25 million for false delivery claims
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