UPS to resume refund program for some late, missed deliveries–sources - Freight Waves
After yearlong suspension, company will reinstate policy for next-day air services
UPS Inc. will partially reinstate its money-back guarantees for late or missed deliveries, effective April 5, according to people familiar with the matter.
For now, the Atlanta-based company will resume its “guaranteed service refunds” program for its three next-day air delivery products: Early A.M. deliveries by 8 a.m., next-day air by 10:30 a.m., and next day air saver by mid-afternoon, according to one of the people. The policy shift will not extend, at least for now, to UPS’ ground-parcel delivery services.
UPS declined comment.
After yearlong suspension, company will reinstate policy for next-day air services
UPS Inc. will partially reinstate its money-back guarantees for late or missed deliveries, effective April 5, according to people familiar with the matter.
For now, the Atlanta-based company will resume its “guaranteed service refunds” program for its three next-day air delivery products: Early A.M. deliveries by 8 a.m., next-day air by 10:30 a.m., and next day air saver by mid-afternoon, according to one of the people. The policy shift will not extend, at least for now, to UPS’ ground-parcel delivery services.
UPS declined comment.
