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UPS Discussions
UPS vs. FDX
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<blockquote data-quote="MrFedEx" data-source="post: 635146" data-attributes="member: 12508"><p>Exactly. The FedEx salesperson comes in and lures the shipper away with a promise of lower rates and excellent service. When FedEx Ground shows-up, they're not timely, the driver looks like Charlie Manson,his truck looks like it belongs in Iran, and the service sucks. In the meantime, UPS, with their spotless truck, professional driver, and for-real excellent service starts looking pretty good, even if they cost a bit more.</p><p> </p><p>Professionalism and great service always resonate with the customer, and that's why it's worth it for most of them to switch back. FedEx doesn't seem to understand that empty promises come back to bite them in the butt.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 635146, member: 12508"] Exactly. The FedEx salesperson comes in and lures the shipper away with a promise of lower rates and excellent service. When FedEx Ground shows-up, they're not timely, the driver looks like Charlie Manson,his truck looks like it belongs in Iran, and the service sucks. In the meantime, UPS, with their spotless truck, professional driver, and for-real excellent service starts looking pretty good, even if they cost a bit more. Professionalism and great service always resonate with the customer, and that's why it's worth it for most of them to switch back. FedEx doesn't seem to understand that empty promises come back to bite them in the butt. [/QUOTE]
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