UPS vs. FedEx. Who gets to be king of hill?

cheryl

I started this.
Staff member
UPS vs. FedEx. Who gets to be king of hill? - Land Line

Was 2021 the year FedEx passed UPS to become the biggest carrier in North America? In its annual top 250 carriers list, CCJ Magazine said FedEx is now number 1. We’ll have to wait until June for the Transport Topics top 100 carriers list. It will probably show the same thing.

Earlier this year, UPS sold off its LTL unit UPS Freight, and UPS CEO Carol Tomé declared the goal was to make UPS “better not bigger.” It sounded like she was preparing the world for a UPS move to second place.

It was a long road to the top for UPS.

The company began in Seattle as a bicycle messenger service in 1907 but soon began delivering packages for the Bon Marché Department Store using a doctored Model-T Ford. In those days before most families had a car, department stores delivered your purchases. You didn’t have to carry stuff home. What was then called Merchants Parcel Delivery eventually served department stores up and down the West Coast before expanding to stores across the country.
 

Operational needs

Virescit Vulnere Virtus
What are the service levels?
There was an article published a few weeks ago from maybe Bloomberg that had FedEx Service levels at 84% plus change and UPS at around 96%. FedEx is so busy trying to be the biggest they’ve lost sight of what’s most important…..the customer.
 

worldwide

Well-Known Member
What are the service levels?
From Dec. 12 to Dec. 21, UPS’ on time delivery rate was 97.1%, the Postal Service came in at 96.9%, and FedEx lagged at 91.2%. For the three carriers, the results were an improvement over the Dec. 5 through 11 delivery period, ShipMatrix said.

UPS and the Postal Service posted better on-time delivery metrics this year than during the same period in 2020, while FedEx’s year-on-year performance declined. FedEx Ground, the FedEx unit handling most of the peak-season traffic, has been beset this peak season with significant staffing shortages that have impacted delivery reliability and ratcheted up its costs.

 
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