Prologue: "Welcome to UPS." said the driver as he shoved the door shut to his already over packed package truck.The thick exhaust from the fleet leaving the warehouse was enough to make anyone sick...especially those who were up so early that they couldn't stand to eat breakfast. A trip to the other side of the building reveals a tangle of drivers punching in as preloaders punched out. Brown uniforms would only have to suffer the casual dressed loaders for a few more minutes, then their own struggle would begin. Anyone tough enough to make it as a driver could look back at the zombie-like preload fleeing to the parking lot and remember just how brutal things use to be for them. To compare a driver's day to a preloader is much like comparing an DVD to a Blu-ray. One is more expensive than the other, but they operate with the same guidelines, principles and demanding work ethic. Lift...lower...lift...lower, scan package, repeat until done! The methods of UPS may have changed over its 100 year existence but the answer to every problem faced remains..."Don't give up...tough it out...smile and show your strength, respect those in higher positions, and never abandon your fellow employees in need." How does one even find this unending courage and strength to lift, lower, position and scan? The answer lies within the tested, tried and true. UPSers have survived the company before, some for 25 years, some for 7 months...seasonal workers, even others who retire and come back to lead an entire building. What I hope to accomplish here is a dialogue between the preload. supervisor, drivers and HR folks who have long weathered the years of boxes and labels. Chapter one should be the overview of UPS operations, and also include the tips, tricks, cheats and success stories from all around the variable Brown-Nation.