UPS's Legal Department Brainstorms a Package Deal to Save a Parcel of $$$ - Law.com E-discovery is a huge expense, even for big companies with lots of resources. United Parcel Service, Inc. is no exception, and its legal department had enough. So the Atlanta-based shipping company managed to save millions of dollars by outsourcing document reviews to companies both here in the United States and overseas. But the mounting scrutiny of document production by opposing counsel and courts, as well as new federal rules relating to e-discovery, convinced UPS that it needed to do more to get costs under control. The company decided to hire a national e-discovery counsel, and it had to be a firm willing to abandon the billable hour. "There's a tendency to be comfortable with what you know," says UPS chief litigation counsel Norman Brothers. "This took a leap of faith."