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USPS takes Dell Account
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<blockquote data-quote="upsdawg" data-source="post: 56523"><p>ezm..........so you don't think that our Business Development person did their job on this one---just made a phone call-------------you can't be serious. We have people on site at Dell, and it is a National Account---so we have National Account Manager and their support people involved. </p><p> </p><p>Dell made a decison to divert some volume to the post office and save some money and try to appease their customers who are not home when UPS makes the first delivery attempt by sending them to the local US Post Office location so their customer can pick their computer up at their leisure-------was this the fault of the UPS Customer Service person---the National Account Manager---Corporate Pricing--Mike Eskew?? We are going to have realize that our customers---yes, even DEll, who has been a loyal UPS customer will divert some volume due to rates! </p><p> </p><p>Here are my thoughts when I saw what Dell was attempting to do---make it easier for their customer to go the Post Office----I have waited in the line at the P.O---it is a good reminder for people to never use the P.O. again!!!!So let's give this one some time and see what Dell's customers feel about going to the P.O to pick up their computers!!</p></blockquote><p></p>
[QUOTE="upsdawg, post: 56523"] ezm..........so you don't think that our Business Development person did their job on this one---just made a phone call-------------you can't be serious. We have people on site at Dell, and it is a National Account---so we have National Account Manager and their support people involved. Dell made a decison to divert some volume to the post office and save some money and try to appease their customers who are not home when UPS makes the first delivery attempt by sending them to the local US Post Office location so their customer can pick their computer up at their leisure-------was this the fault of the UPS Customer Service person---the National Account Manager---Corporate Pricing--Mike Eskew?? We are going to have realize that our customers---yes, even DEll, who has been a loyal UPS customer will divert some volume due to rates! Here are my thoughts when I saw what Dell was attempting to do---make it easier for their customer to go the Post Office----I have waited in the line at the P.O---it is a good reminder for people to never use the P.O. again!!!!So let's give this one some time and see what Dell's customers feel about going to the P.O to pick up their computers!! [/QUOTE]
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