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The Latest UPS Headlines
Want Customer Service? Post Complaints on Twitter
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<blockquote data-quote="cheryl" data-source="post: 533471" data-attributes="member: 1"><p><strong>Want Customer Service? Post Complaints on Twitter - Smart Money</strong></p><p></p><p>Want to complain about a faulty product or shabby service? Or ask someone how to set up your cable modem? If you can do so in 140-characters or less, then your odds of getting a response are pretty high.</p><p></p><p>A growing numbers of big-name companies, including Comcast, JetBlue and UPS, have found a new use for Twitter: customer service. Now, in a short, to-the-point tweet, consumers can ask questions, report problems and air grievances. Even better: Tweeting a complaint is one way to make sure it actually gets heard -- and renders a response.</p></blockquote><p></p>
[QUOTE="cheryl, post: 533471, member: 1"] [B]Want Customer Service? Post Complaints on Twitter - Smart Money[/B] Want to complain about a faulty product or shabby service? Or ask someone how to set up your cable modem? If you can do so in 140-characters or less, then your odds of getting a response are pretty high. A growing numbers of big-name companies, including Comcast, JetBlue and UPS, have found a new use for Twitter: customer service. Now, in a short, to-the-point tweet, consumers can ask questions, report problems and air grievances. Even better: Tweeting a complaint is one way to make sure it actually gets heard -- and renders a response. [/QUOTE]
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