Warehouse/Customs hold

Discussion in 'UPS Discussions' started by John S., Jul 12, 2018.

Thread Status:
Not open for further replies.
  1. John S.

    John S. New Member

    Good Morning Ladies and Gents:

    If this is not appropriate for this forum, I sincerely apologize.

    I had found an older thread, since locked, with a similar issue and some helpful responses. I'm hoping that someone here can provide some more detail to my issue than the customer reps I've spoken to on the phone have.

    I have a shipment, a high-end laptop from Dell (Alienware) that I need to run some newer 3D software that my older system can't handle. I purchased expedited service from Dell and got a delivery date of July 11th. Order was completed and landed in US on the 9th and hit the UPS hub in Ontario California around 9:30pm on the 10th. It's been through an arrival scan, import scan and has now sat in the warehouse for two days. Late last night the scheduled delivery changed from end of day July 11th to "unavailable" and I've been told there is a Customs clearance issue. I've already taken a day off of work and burned 8 hours of annual leave to wait. I accept this as I can't do a signature authorization release for this package.

    Does anybody have any insight on what this Customs issue may be and if I need to contact Dell to have them help resolve the hold?

    Tracking: *

    LOCATION DATE LOCAL TIME ACTIVITY
    Ontario, CA, United States 07/11/2018 9:59 P.M. Warehouse Scan
    Ontario, CA, United States 07/10/2018 10:28 P.M. Warehouse Scan
    07/10/2018 11:27 P.M. Import Scan
    07/10/2018 10:10 P.M. Arrival Scan
    07/10/2018 9:32 P.M. Arrival Scan
    Anchorage, AK, United States 07/10/2018 4:40 P.M. Departure Scan
    07/10/2018 1:53 P.M. Arrival Scan
    Shanghai, China 07/10/2018 9:45 P.M. Departure Scan
    07/10/2018 3:58 P.M. Export Scan
    07/09/2018 8:50 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address. / Your package was released by the clearing agency.
    Shanghai, China 07/09/2018 8:49 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address.
    07/09/2018 8:46 P.M. Warehouse Scan
    07/09/2018 5:35 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
    07/09/2018 4:47 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
    China 07/09/2018 11:30 A.M. Order Processed: Ready for UPS
     
    Last edited by a moderator: Jul 12, 2018
  2. sandwich

    sandwich The resident gearhead

  3. upschuck

    upschuck Well-Known Member

    What'd the reps tell you?
     
  4. upschuck

    upschuck Well-Known Member

    Illegible label?
     
  5. BrownThunder

    BrownThunder Active Member

    I'm actually replying to you, on your laptop.

    It's pretty sweet, you seriously decked this thing out.

    deal with it.
     
    • Funny Funny x 8
    • Useful Useful x 1
    • List
  6. upschuck

    upschuck Well-Known Member

    If high dollar, may need your tax id number.
     
  7. Indecisi0n

    Indecisi0n Well-Known Member

    Probably delayed by the strike.
     
  8. Turdferguson

    Turdferguson Just a turd

    US customs service 2222 east airport rd Ontario CA phone number 909-937-8653. Call or stop by there to demand they release your package. It's out of UPS hands. Or you could call Trump and thank him for the trade war with China because that could be why it's delayed also....
    You're welcome
     
  9. Turdferguson

    Turdferguson Just a turd

  10. BakerMayfield2018

    BakerMayfield2018 Fight the power.

    06E540B2-2566-415A-9090-72A18A0537BB.gif Is canceled
    D1899C80-4490-4881-A53D-8ED5A5E067FD.gif Also...Christmas is canceled. Start planning your alternative shipping now .....
     
  11. Turdferguson

    Turdferguson Just a turd

    Missing or illegible. Words have meaning
     
  12. John S.

    John S. New Member

    Not much of anything. They basically read the same tracking information I had back to me and conjectured it was a Customs issue. No details. I was told that the label issue had been resolved.

    Nice, be sure to use a cooling pad with it - they overheat in a dramatic fashion. I'd turn off location services too - don't want them to track you to your basement lair. I'd also refrain from trying to register it. ;)
     
  13. Jkloc420

    Jkloc420 Well-Known Member

    it means nobody on here cares, call customer service
     
  14. BrownThunder

    BrownThunder Active Member

    Oh... it's registered. I registered the sh_t out of your laptop.

    Basement Lair? I'll have you know my roomates or "parents" if you want to be technical let me sleep upstairs.
     
  15. seUvFGNK0cQJG.gif
     
  16. Wally

    Wally BrownCafe Innovator & King of Puns

    What does anything shipped have to do with Christmas?
     
  17. BakerMayfield2018

    BakerMayfield2018 Fight the power.

    We are going to vote this b* down in late October early November if the 2 month extension rumor is true.
     
  18. Jackburton

    Jackburton Gone Fish'n

    Need to collect tariffs before it can be delivered.
     
  19. Box Ox

    Box Ox Well-Known Member

    Looks like Ontario warehouse employees realized there was weed in the box and stopped to smoke it and watch some cartoons/eat some Doritos.
     
Thread Status:
Not open for further replies.