Warehouse/Customs hold

Status
Not open for further replies.

John S.

New Member
Good Morning Ladies and Gents:

If this is not appropriate for this forum, I sincerely apologize.

I had found an older thread, since locked, with a similar issue and some helpful responses. I'm hoping that someone here can provide some more detail to my issue than the customer reps I've spoken to on the phone have.

I have a shipment, a high-end laptop from Dell (Alienware) that I need to run some newer 3D software that my older system can't handle. I purchased expedited service from Dell and got a delivery date of July 11th. Order was completed and landed in US on the 9th and hit the UPS hub in Ontario California around 9:30pm on the 10th. It's been through an arrival scan, import scan and has now sat in the warehouse for two days. Late last night the scheduled delivery changed from end of day July 11th to "unavailable" and I've been told there is a Customs clearance issue. I've already taken a day off of work and burned 8 hours of annual leave to wait. I accept this as I can't do a signature authorization release for this package.

Does anybody have any insight on what this Customs issue may be and if I need to contact Dell to have them help resolve the hold?

Tracking: *

LOCATION DATE LOCAL TIME ACTIVITY
Ontario, CA, United States 07/11/2018 9:59 P.M. Warehouse Scan
Ontario, CA, United States 07/10/2018 10:28 P.M. Warehouse Scan
07/10/2018 11:27 P.M. Import Scan
07/10/2018 10:10 P.M. Arrival Scan
07/10/2018 9:32 P.M. Arrival Scan
Anchorage, AK, United States 07/10/2018 4:40 P.M. Departure Scan
07/10/2018 1:53 P.M. Arrival Scan
Shanghai, China 07/10/2018 9:45 P.M. Departure Scan
07/10/2018 3:58 P.M. Export Scan
07/09/2018 8:50 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address. / Your package was released by the clearing agency.
Shanghai, China 07/09/2018 8:49 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address.
07/09/2018 8:46 P.M. Warehouse Scan
07/09/2018 5:35 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
07/09/2018 4:47 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
China 07/09/2018 11:30 A.M. Order Processed: Ready for UPS
 
Last edited by a moderator:

Turdferguson

Just a turd
Good Morning Ladies and Gents:

If this is not appropriate for this forum, I sincerely apologize.

I had found an older thread, since locked, with a similar issue and some helpful responses. I'm hoping that someone here can provide some more detail to my issue than the customer reps I've spoken to on the phone have.

I have a shipment, a high-end laptop from Dell (Alienware) that I need to run some newer 3D software that my older system can't handle. I purchased expedited service from Dell and got a delivery date of July 11th. Order was completed and landed in US on the 9th and hit the UPS hub in Ontario California around 9:30pm on the 10th. It's been through an arrival scan, import scan and has now sat in the warehouse for two days. Late last night the scheduled delivery changed from end of day July 11th to "unavailable" and I've been told there is a Customs clearance issue. I've already taken a day off of work and burned 8 hours of annual leave to wait. I accept this as I can't do a signature authorization release for this package.

Does anybody have any insight on what this Customs issue may be and if I need to contact Dell to have them help resolve the hold?

Tracking: *

LOCATION DATE LOCAL TIME ACTIVITY
Ontario, CA, United States 07/11/2018 9:59 P.M. Warehouse Scan
Ontario, CA, United States 07/10/2018 10:28 P.M. Warehouse Scan
07/10/2018 11:27 P.M. Import Scan
07/10/2018 10:10 P.M. Arrival Scan
07/10/2018 9:32 P.M. Arrival Scan
Anchorage, AK, United States 07/10/2018 4:40 P.M. Departure Scan
07/10/2018 1:53 P.M. Arrival Scan
Shanghai, China 07/10/2018 9:45 P.M. Departure Scan
07/10/2018 3:58 P.M. Export Scan
07/09/2018 8:50 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address. / Your package was released by the clearing agency.
Shanghai, China 07/09/2018 8:49 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address.
07/09/2018 8:46 P.M. Warehouse Scan
07/09/2018 5:35 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
07/09/2018 4:47 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
China 07/09/2018 11:30 A.M. Order Processed: Ready for UPS
US customs service 2222 east airport rd Ontario CA phone number 909-937-8653. Call or stop by there to demand they release your package. It's out of UPS hands. Or you could call Trump and thank him for the trade war with China because that could be why it's delayed also....
You're welcome
 

John S.

New Member
What'd the reps tell you?
Illegible label?
Not much of anything. They basically read the same tracking information I had back to me and conjectured it was a Customs issue. No details. I was told that the label issue had been resolved.

I'm actually replying to you, on your laptop.

It's pretty sweet, you seriously decked this thing out.

deal with it.
Nice, be sure to use a cooling pad with it - they overheat in a dramatic fashion. I'd turn off location services too - don't want them to track you to your basement lair. I'd also refrain from trying to register it. ;)
 

Jkloc420

Well-Known Member
Good Morning Ladies and Gents:

If this is not appropriate for this forum, I sincerely apologize.

I had found an older thread, since locked, with a similar issue and some helpful responses. I'm hoping that someone here can provide some more detail to my issue than the customer reps I've spoken to on the phone have.

I have a shipment, a high-end laptop from Dell (Alienware) that I need to run some newer 3D software that my older system can't handle. I purchased expedited service from Dell and got a delivery date of July 11th. Order was completed and landed in US on the 9th and hit the UPS hub in Ontario California around 9:30pm on the 10th. It's been through an arrival scan, import scan and has now sat in the warehouse for two days. Late last night the scheduled delivery changed from end of day July 11th to "unavailable" and I've been told there is a Customs clearance issue. I've already taken a day off of work and burned 8 hours of annual leave to wait. I accept this as I can't do a signature authorization release for this package.

Does anybody have any insight on what this Customs issue may be and if I need to contact Dell to have them help resolve the hold?

Tracking: *

LOCATION DATE LOCAL TIME ACTIVITY
Ontario, CA, United States 07/11/2018 9:59 P.M. Warehouse Scan
Ontario, CA, United States 07/10/2018 10:28 P.M. Warehouse Scan
07/10/2018 11:27 P.M. Import Scan
07/10/2018 10:10 P.M. Arrival Scan
07/10/2018 9:32 P.M. Arrival Scan
Anchorage, AK, United States 07/10/2018 4:40 P.M. Departure Scan
07/10/2018 1:53 P.M. Arrival Scan
Shanghai, China 07/10/2018 9:45 P.M. Departure Scan
07/10/2018 3:58 P.M. Export Scan
07/09/2018 8:50 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address. / Your package was released by the clearing agency.
Shanghai, China 07/09/2018 8:49 P.M. The address label is illegible. This may delay delivery. We're attempting to update the address.
07/09/2018 8:46 P.M. Warehouse Scan
07/09/2018 5:35 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
07/09/2018 4:47 A.M. The package is awaiting clearing agency review. / Your package was released by the clearing agency.
China 07/09/2018 11:30 A.M. Order Processed: Ready for UPS
it means nobody on here cares, call customer service
 

BrownThunder

Well-Known Member
Nice, be sure to use a cooling pad with it - they overheat in a dramatic fashion. I'd turn off location services too - don't want them to track you to your basement lair. I'd also refrain from trying to register it. ;)
Oh... it's registered. I registered the sh_t out of your laptop.

Basement Lair? I'll have you know my roomates or "parents" if you want to be technical let me sleep upstairs.
 

Box Ox

Well-Known Member
I have a shipment, a high-end laptop from Dell (Alienware) that I need to run some newer 3D software that my older system can't handle.
LOCATION DATE LOCAL TIME ACTIVITY
Ontario, CA, United States 07/11/2018 9:59 P.M. Warehouse Scan
Looks like Ontario warehouse employees realized there was weed in the box and stopped to smoke it and watch some cartoons/eat some Doritos.
 
Status
Not open for further replies.
Top