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UPS Discussions
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<blockquote data-quote="Channahon" data-source="post: 170878" data-attributes="member: 7666"><p>When I worked in Customer Service, I felt the same way. Thought how screwed up is UPS? And the worst part, I was an on car sup for 5 years before that and knew how hard our delivery drivers worked.</p><p> </p><p>Then one day, I realized as a rep, most calls back then were service disconnects and in the scheme of the BIG PICTURE, UPS did provide a great service. </p><p> </p><p>So, I'm guessing all the negative feedback given to UPS employees, gives the perception that UPS service sucks.</p><p> </p><p>However, ranking #8 in this type of survey on conveys the message that service is what we do best.</p></blockquote><p></p>
[QUOTE="Channahon, post: 170878, member: 7666"] When I worked in Customer Service, I felt the same way. Thought how screwed up is UPS? And the worst part, I was an on car sup for 5 years before that and knew how hard our delivery drivers worked. Then one day, I realized as a rep, most calls back then were service disconnects and in the scheme of the BIG PICTURE, UPS did provide a great service. So, I'm guessing all the negative feedback given to UPS employees, gives the perception that UPS service sucks. However, ranking #8 in this type of survey on conveys the message that service is what we do best. [/QUOTE]
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