Bubblehead
My Senior Picture
...and smaller pay checks.
We've manipulated the same package!
- Thread starter HubBub
- Start date
UpstateNYUPSer(Ret)
Well-Known Member
If the package is medicine, NDA or NDA SVR, on a Friday, I will do everything that I can, within the methods, to get it delivered.
Indecisi0n
Well-Known Member
Nine times out of ten if its something that important they will call UPS and I get a message " XXX address has important medicine can you please reattempt" which I always do.
I always re-attempt them.......On Monday
Bubblehead
My Senior Picture
I don't know what's in the package.
I don't care what's in the package.
I don't care about the service level.
I don't care what day it is.
They get their attempt, by the methods, and it will then be what it is.
If they call in and we go back, if we go above and beyond, they expect it every time.
That's why we need to be consistent.
Let them help themselves by finding me on route. (I'll help them do that)
Have them leave me a note as to where I can indirect.
Have them pick it up at the hub.
This type of "tough love" will condition the customer to do their part in the process in the future.
For most it only takes once.
UpstateNYUPSer(Ret)
Well-Known Member
...or you could remember that we are a service company and that if it weren't for the customer none of us would be here...
Bubblehead
My Senior Picture
The customer always gets the service they paid for while I'm on the route.
You're off to the expected poor start ignoring me?
LOL!!!!
Anonymous 10
Guest
We all know this but some of us have to get passed that. Over servicing the customer hurts us all because when you can't do it they will turn on you in a heartbeat.
The customer will always get what they pay for with me. What they do not get is me going WELL above and beyond what I am required to do to get them their package. Sometimes I'll go back and re-attempt if it's medication and I am asked to. Other than that, I won't.
rod
Retired 22 years
HubBub
Well-Known Member
Haha, who says alcohol dumbs people down? This is some philosophical stuff right here!
BTW, I've re-recrunched the numbers and decided 18 people at most touching a package going from pick-up to center to hub to hub to center to delivery. That's not counting possible send-agains by different drivers, or rehandles inside or dealings with PSC people inside. And it doesn't count people who don't touch individual packages (feeder drivers hauling loads around and non-teamster labor like railroad folks)
Again, I could be wrong, but I'm at least kinda close, (I think)...
BTW, I've re-recrunched the numbers and decided 18 people at most touching a package going from pick-up to center to hub to hub to center to delivery. That's not counting possible send-agains by different drivers, or rehandles inside or dealings with PSC people inside. And it doesn't count people who don't touch individual packages (feeder drivers hauling loads around and non-teamster labor like railroad folks)
Again, I could be wrong, but I'm at least kinda close, (I think)...
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