What do you think would happen at UPS if...?

Discussion in 'UPS Discussions' started by Integrity, Dec 29, 2009.

  1. Integrity

    Integrity Binge Poster

    What do you think would happen at UPS if every single UPS management person worldwide made a New Year's resolution for 2010 to make the care of each package a priority and the care of each employee a priority and started to view production as the means by which this care is measured?

    A cared for customer combined with a cared for workforce will be productive.

    It seems to me that without the package and without the employee there really would be no UPS.

    What do you think?

  2. trplnkl

    trplnkl 555

    I think one of two things would happen.
    1. We would see many managers getting fired. OR
    2. We would see many resolutions broken.
  3. cachsux

    cachsux Wah

    We`d see a long line at the drug test facility.
  4. "It seems to me that without the package and without the employee there really would be no UPS".

    Great observation. Assuming United and service do not pertain to employees, all that's left is US. That one's taken, and we'd have all kinds of legal issues.

    I think Integrity is having and off day today.
  5. upssup

    upssup New Member

    So under your generalization, what would happen if Drivers quit whining about telematics and actually did their job as they were trained?
  6. Mr Jingles

    Mr Jingles Rat out of a cage

    How would you measure these?
    These are nothing but empty sentiments if they can not be measured?
  7. Integrity

    Integrity Binge Poster

    What do you think it would be like at UPS if this actually happened? Would you like this? Do you think some employees would be happier?

    I appreciate the need and I welcome anyone who may want to blow off some steam or poke fun at my questions but I am very interested in serious answers if anyone is willing to think about this. Thanks

  8. Mr Jingles

    Mr Jingles Rat out of a cage

    I believe the reason no one is answering your questions is because they are based in idealistic notions that have nothing to do with the real world.

    Go listen to John Lennon's "Imagine" if you want some insight to your questions.
  9. ajblakejr

    ajblakejr Age quod agis

    I am going to give those questions some serious thought.:happy2:
  10. NHDRVR

    NHDRVR New Member

    Since when is management allowed to handle cardboard??

  11. Integrity

    Integrity Binge Poster

    Dear NVDRVR,

    Management are contractually prohibited from handling packages however, it is the responsibility of the management to oversee the package handlers and to ensure that every package is handled correctly and carefully. That is what the customer's do pay for afterall.

    You are correct if you are implying or saying that grievances should be filed when supervisors are handling packages in violation of the collective bargaining agreement.


  12. Integrity

    Integrity Binge Poster

    Dear trplnkl,

    My hypothetical question assumes that the resolutions will be kept.
    Based upon this, would it change your answer ?


  13. Integrity

    Integrity Binge Poster

    Dear upssup,
    I don't support whining and if all Drivers did their jobs exactly as they were trained I think UPS would change for the better. I think more drivers might be happier and more fulfilled also.

    It is the responsibility of management to oversee the work force and to provide the employee with the correct environment and support to enable them to do the job exactly as they are trained. UPS Policy does claim to do this but I think local management do a very poor job in this area.

  14. bbsam

    bbsam Moderator Staff Member

    Brings to mind John Lennon's "Imagine" song. Unfortunately for you humans are naturally self-centered and completely lacking in that kind of sustained altruistic compassion for their fellow beings.
  15. Integrity

    Integrity Binge Poster

    Dear Mr Jingles,

    Doesn't UPS already measure, track and assign credit to the operation responsible for damaging customers property?

    UPS already measures employee relations using the ERI.


  16. Integrity

    Integrity Binge Poster

    Dear bbsam,

    I hear you but,

    What do think it would be like if it happened ? Would it make things better? Would people be happier?

  17. Dragon

    Dragon Package Center Manager

    I would be home at 530pm everyday....ain't gonna happen.
  18. Frunobulax

    Frunobulax New Member

    The problem with "integrity," as one of the respondents suggested, is that it is necessarily an idealization. The root of the word, denoting wholeness, perfection, and incorruptible virtue, bears this out. Humans, to put it mildly, are fallible creatures; and some individuals are more fallible (and have less integrity) than others.

    As an exercise, think about aggregating the flaws and faults of 400,000+ worldwide employees. That's a lot of fallibility that needs to be monitored and kept in check.

    I don't imagine that it helps the situation any having a permanent labor/management faultline, with two different systems--mgt., a theoretical meritocracy; and labor, an updated guild system based on seniority--that are in a sense in perpetual conflict, with the battles not only always smoldering through the grievance procedures but then inevitably threatening to ignite full-blown every few years come contract time.

    In another thread, someone noted the paramilitaristic aspect of UPS. This was my first impression as well. And I wonder if this quality has been instilled as a kind of substitute for integrity, which, by definition, will always be elusive.
  19. Mr Jingles

    Mr Jingles Rat out of a cage

    I LIKE!!!

    Now what did you say?

  20. Frunobulax

    Frunobulax New Member

    A partial translation would be that in a huge complex organization with a diverse workforce, management will continually try to impose methods, procedures, production goals and, generally speaking, as much uniformity as possible as a means of taming human fallibility. That's as close as you're likely to get to "integrity" in my opinion.