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What Happened to the "Service" part of UP"S"
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<blockquote data-quote="InsideUPS" data-source="post: 4040367" data-attributes="member: 31414"><p>This $20 Billion dollar certainly has investors concerned..... <a href="https://www.bloomberg.com/news/articles/2019-04-23/ups-sees-payoff-from-20-billion-tech-bet-scorned-by-wall-street" target="_blank">Bloomberg - Are you a robot?</a></p><p></p><p>"In Salt Lake City, packages speed along conveyor belts at about six miles an hour in a building that’s a third of a mile long and a quarter-mile wide. The pace is 10 times faster than if the parcels were managed by hand. Scanners, dimensioners and other gadgets increase the accuracy of the sorting, which once relied on employees directing packages to the right chute." </p><p></p><p>At the end of the day....it takes drivers and intelligent management decisions to reliably delivery packages regardless of how efficiently you can handle them between points A and B. All this innovation certainly does not make up for poor decision making at the top such as choosing to improperly KC packages that result in service failures on final delivery....... especially during peak season and holidays. </p><p></p><p>Ironically, now that Atlanta has invested in this $20 billion infrastructure upgrade, UPS Atlanta has implemented a nationwide spending freeze on essential items within each of the centers that even affect the mechanics. Package car parts and part inventories are limited which ultimately affects safety. Our building deals with scanners that are not reliable and as I mentioned, our supervisor had to purchase his own walkie talkie communication system to run his sort. </p><p></p><p>Yes...UPS is currently making money...but for how long? Poor investment strategies and cutting in areas where you shouldn't (Service and Reliability) can easily prove detrimental to a company'a long term growth and ability to compete. Atlanta really needs to get their butts out of the boardroom and visit centers across the country and talk with the "ground troops".....both management and hourly. Relying on your Regional managers for information is nothing but a meeting of lower management telling upper management what they "want" to hear........not how it actually is. </p><p></p><p>[ATTACH=full]245562[/ATTACH] </p><p><span style="font-size: 12px"> </span></p></blockquote><p></p>
[QUOTE="InsideUPS, post: 4040367, member: 31414"] This $20 Billion dollar certainly has investors concerned..... [URL="https://www.bloomberg.com/news/articles/2019-04-23/ups-sees-payoff-from-20-billion-tech-bet-scorned-by-wall-street"]Bloomberg - Are you a robot?[/URL] "In Salt Lake City, packages speed along conveyor belts at about six miles an hour in a building that’s a third of a mile long and a quarter-mile wide. The pace is 10 times faster than if the parcels were managed by hand. Scanners, dimensioners and other gadgets increase the accuracy of the sorting, which once relied on employees directing packages to the right chute." At the end of the day....it takes drivers and intelligent management decisions to reliably delivery packages regardless of how efficiently you can handle them between points A and B. All this innovation certainly does not make up for poor decision making at the top such as choosing to improperly KC packages that result in service failures on final delivery....... especially during peak season and holidays. Ironically, now that Atlanta has invested in this $20 billion infrastructure upgrade, UPS Atlanta has implemented a nationwide spending freeze on essential items within each of the centers that even affect the mechanics. Package car parts and part inventories are limited which ultimately affects safety. Our building deals with scanners that are not reliable and as I mentioned, our supervisor had to purchase his own walkie talkie communication system to run his sort. Yes...UPS is currently making money...but for how long? Poor investment strategies and cutting in areas where you shouldn't (Service and Reliability) can easily prove detrimental to a company'a long term growth and ability to compete. Atlanta really needs to get their butts out of the boardroom and visit centers across the country and talk with the "ground troops".....both management and hourly. Relying on your Regional managers for information is nothing but a meeting of lower management telling upper management what they "want" to hear........not how it actually is. [ATTACH=full]245562[/ATTACH] [SIZE=3] [/SIZE] [/QUOTE]
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What Happened to the "Service" part of UP"S"
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