Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
What is Service?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 309615" data-attributes="member: 12570"><p>I always try to put myself in the customer's shoes and ask what I would expect from my UPS driver. I know that I would ask him to do all that he could to take care of me and my business keeping in mind that there are limits to what he can do. I would ask him to carry himself as a professional and keep in mind that he is a guest in my business and to conduct himself in that manner. I would gently remind him that there are other options available to me but that I will stick with him as long as he continues to take care of me and my business. </p><p> </p><p>Having said that, there are instances where customer expectation exceeds our ability to provide service not only to that business but to all of the others that we have to take care of. I'm sorry, but I cannot break down your delivery to the specific aisle in the store. I cannot leave your COD pkgs and come back in the afternoon or the following day for the check(s). I cannot open all of your pkgs so that you can be sure that the contents are what you ordered or that they are not damaged (the exception being pkgs that may indeed appear to be damaged). I cannot leave a Dell system by your front door. I cannot bring your pkgs in to your house, unpack the contents, and then break down and remove the packaging. You don't even want me assembling your RTA furniture (RTA--ready to assemble). I cannot indirect your wine to your neighbor. I cannot wait until you run to the post office to get a money order for your COD pkg; however, I will let you know where I will be next and you can meet me there. </p><p> </p><p>I am not an overly religious person, but there is one adage that does apply quite well. "Do unto others as you would have them do unto you."</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 309615, member: 12570"] I always try to put myself in the customer's shoes and ask what I would expect from my UPS driver. I know that I would ask him to do all that he could to take care of me and my business keeping in mind that there are limits to what he can do. I would ask him to carry himself as a professional and keep in mind that he is a guest in my business and to conduct himself in that manner. I would gently remind him that there are other options available to me but that I will stick with him as long as he continues to take care of me and my business. Having said that, there are instances where customer expectation exceeds our ability to provide service not only to that business but to all of the others that we have to take care of. I'm sorry, but I cannot break down your delivery to the specific aisle in the store. I cannot leave your COD pkgs and come back in the afternoon or the following day for the check(s). I cannot open all of your pkgs so that you can be sure that the contents are what you ordered or that they are not damaged (the exception being pkgs that may indeed appear to be damaged). I cannot leave a Dell system by your front door. I cannot bring your pkgs in to your house, unpack the contents, and then break down and remove the packaging. You don't even want me assembling your RTA furniture (RTA--ready to assemble). I cannot indirect your wine to your neighbor. I cannot wait until you run to the post office to get a money order for your COD pkg; however, I will let you know where I will be next and you can meet me there. I am not an overly religious person, but there is one adage that does apply quite well. "Do unto others as you would have them do unto you." [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
What is Service?
Top