I am curious to know if there is data on % of packages misdelivered that get recovered. I am kind of worried. I know the situation with UPS in my area has to be difficult so I think fatigue is likely what happened. I am waiting on a package for a customer and because I wanted to get this part out as fast as possible I sat at a window waiting for it and refreshing the screen over and over. I didn't realize drivers where still delivering at 9:10 PM but that is what time the delivery showed. The problem is I didn't get a package. I called UPS not expecting anyone to answer as it was so late but did get someone on the phone. They told me the shipper had to start make the complaint. I went outside and looked two addresses to the north and to the south but didn't expect to find anything as I never saw the truck go by. I called UPS again and the next person said that could contact the center for me unlike the first person. I am in hopes this package can be recovered. I am not wanting insurance payment, or a replacement package, I need that specific package. This item is not scheduled for production again for 9 months and was custom altered. I could lose a good customer over this. I suspect UPS drivers are having a hard time in my area right now. The local UPS building was destroyed by a Tornado and deliveries are coming from a town maybe 45-50 miles south of here. That has to be making things harder. What are the chances this package can be found?