WWW! Did Fred really know what he had? In the beginning this company had something that most companies did not have. Employees that cared so much about Fedex and it's customers that they would go above and beyond. Pride was flying high. Couriers were treated with respect and we were involved in every part of the operation's decision making. We ran our stations competitively with other surrounding stations making ours the best. What happened? Well for one thing, about 10 years ago, everything was taken away from us. All decision's were now made by upper management. Peak planning was taken away and given to those who only see what's on paper or a computer. Punch in and Punch out that's it. All decisions have consequences and many made by upper management have simply failed its employees and customers. What do you think happened?