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<blockquote data-quote="MassWineGuy" data-source="post: 4749666" data-attributes="member: 44554">If I had enough time to return to my building without being late, AND the customer wasn’t giving me attitude, I might have said that I only had two minutes to wait. And left after that.&nbsp; Any pm ops manager worth their salt&nbsp; would back you up and tell you not to wait. If the ready time is before your arrival and the pup’s not ready when you get there, you have no obligation to wait. Business customers, especially, should know that.I once had a new regular pickup who asked if I could wait five minutes for them to get it ready. When I told them no, they said “You can’t wait five minutes?!” and “You’re the first FedEx person to say no.” Oh yeah, this was right in the middle of peak. There were a couple of times after that where I was ahead of schedule and gave them a couple of minutes. A friend at work tells customers that he can wait, but if he does then their stuff won’t make it onto the plane.</blockquote>

[QUOTE="MassWineGuy, post: 4749666, member: 44554"] If I had enough time to return to my building without being late, AND the customer wasn’t giving me attitude, I might have said that I only had two minutes to wait. And left after that. Any pm ops manager worth their salt would back you up and tell you not to wait. If the ready time is before your arrival and the pup’s not ready when you get there, you have no obligation to wait. Business customers, especially, should know that. I once had a new regular pickup who asked if I could wait five minutes for them to get it ready. When I told them no, they said “You can’t wait five minutes?!” and “You’re the first FedEx person to say no.” Oh yeah, this was right in the middle of peak. There were a couple of times after that where I was ahead of schedule and gave them a couple of minutes. A friend at work tells customers that he can wait, but if he does then their stuff won’t make it onto the plane. [/QUOTE]

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