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What would you have done? More important, what will you do in the future?
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<blockquote data-quote="Benben" data-source="post: 816560" data-attributes="member: 25133"><p>As a cover driver I hate idiots like "dock Boy." I like my revenge cold and with vengence. When dock idiots refuse to sign I simply say, "ok" and I am now done with this person! I then take the delivery, hopefully numerous, heavy packages on a 2-wheeler through the front door. I explain to the office personal or sales associates there (those that are 99.9% of the time "above" the dock boy) that the dock refused to sign and I figured that since they paid <u><strong>extra</strong></u> for Saturday delivery they really needed them. All the while unloading my 2-wheeler right in the front door in the great big middle of everything. If someone in the office starts to say something about them not going there I instantly inform them that the dock refused and my only other option at this point is to RTS.</p><p> </p><p>Do it nicely, with no malice in your voice as you have now gone above and beyond to "help" the customer! I have never once, in 5 years had to touch the packages further. I always get a signature as well as a "thank you" by the office personel along with a promise that they will "deal" with the problem.</p><p> </p><p> </p><p>I promise you this idiot would never again pull that crap and every cover driver's life from that point on will be alot easier. Remember, <strong><u>ALWAYS</u></strong> be professional and polite to both the dock idiot and those in the front of the building</p></blockquote><p></p>
[QUOTE="Benben, post: 816560, member: 25133"] As a cover driver I hate idiots like "dock Boy." I like my revenge cold and with vengence. When dock idiots refuse to sign I simply say, "ok" and I am now done with this person! I then take the delivery, hopefully numerous, heavy packages on a 2-wheeler through the front door. I explain to the office personal or sales associates there (those that are 99.9% of the time "above" the dock boy) that the dock refused to sign and I figured that since they paid [U][B]extra[/B][/U] for Saturday delivery they really needed them. All the while unloading my 2-wheeler right in the front door in the great big middle of everything. If someone in the office starts to say something about them not going there I instantly inform them that the dock refused and my only other option at this point is to RTS. Do it nicely, with no malice in your voice as you have now gone above and beyond to "help" the customer! I have never once, in 5 years had to touch the packages further. I always get a signature as well as a "thank you" by the office personel along with a promise that they will "deal" with the problem. I promise you this idiot would never again pull that crap and every cover driver's life from that point on will be alot easier. Remember, [B][U]ALWAYS[/U][/B] be professional and polite to both the dock idiot and those in the front of the building [/QUOTE]
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What would you have done? More important, what will you do in the future?
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