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<blockquote data-quote="freeloader" data-source="post: 267459" data-attributes="member: 12163"><p>I understand your innovation point but the problem is the TSG jobs are being eliminated altogether, not replaced with "more sophisticated" ones.</p><p></p><p>TSG used to have the responsibility of supporting an entire facility (or facilities). From end-user support, to supporting the servers, upgrading software and hardware, LAN and WAN troubleshooting, the whole 9 yards. Over the course of a couple years, all of the above responsibilities have been given to others. On top of that, micro-managing to the point of accounting for every minute of your day became the norm - for a SUPPORT function.</p><p></p><p>Most of the deployments have already been done to allow others to perform the TSG work. Since I haven't worked for UPS for over a year I was just wondering if there has been anything new.</p></blockquote><p></p>
[QUOTE="freeloader, post: 267459, member: 12163"] I understand your innovation point but the problem is the TSG jobs are being eliminated altogether, not replaced with "more sophisticated" ones. TSG used to have the responsibility of supporting an entire facility (or facilities). From end-user support, to supporting the servers, upgrading software and hardware, LAN and WAN troubleshooting, the whole 9 yards. Over the course of a couple years, all of the above responsibilities have been given to others. On top of that, micro-managing to the point of accounting for every minute of your day became the norm - for a SUPPORT function. Most of the deployments have already been done to allow others to perform the TSG work. Since I haven't worked for UPS for over a year I was just wondering if there has been anything new. [/QUOTE]
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