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<blockquote data-quote="bbsam" data-source="post: 1019807" data-attributes="member: 22662"><p>I have never denied that Ground has such issues. I contend that we work toward and will succeed in reducing the issues. You need only take an honest look at the past and see what RPS was, see what Ground is, and view the direction contractors are being pointed in (service, safety, and complaint evaluation and bonus) to get a sense that the challenges are not insurmountable. I think it is somewhat consoling for Express members here to believe that Ground will ultimately fail. It has not been our past and nobody on the Ground side is even close to conceding that we are at the pinnacle of what we can or will be.</p></blockquote><p></p>
[QUOTE="bbsam, post: 1019807, member: 22662"] I have never denied that Ground has such issues. I contend that we work toward and will succeed in reducing the issues. You need only take an honest look at the past and see what RPS was, see what Ground is, and view the direction contractors are being pointed in (service, safety, and complaint evaluation and bonus) to get a sense that the challenges are not insurmountable. I think it is somewhat consoling for Express members here to believe that Ground will ultimately fail. It has not been our past and nobody on the Ground side is even close to conceding that we are at the pinnacle of what we can or will be. [/QUOTE]
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