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What's your prediction.....
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<blockquote data-quote="DontThrowPackages" data-source="post: 1025634" data-attributes="member: 42215"><p>Is that ever so true. Zig zagging back and for all day reattempting stops because the customer wasn't their or stopping what you are doing and driving to the opposite side of a Rte to get a 1hr closer wouldn't be a big deal at all. It great to see someone opening up the door as the truck pulls up happy for the reattempt. When I first started, most of us finished P1 around 10:15. With that extra 15 minutes, nobody had to tell us to reattempt p1 because we wanted to save the service on that package. Now we are told to take out a certain amount of p1 and p2 that will keep us running all day and doesn't take in account customer calling in wanting his new passport or loan papers reattempted right now. It wouldn't be a problem but it now cost the courier time he doesn't have to throw away. Dead heading to an area for one stop then dead heading back to here you left off can kill the productivity for that day. I've hear of couriers telling dispatch they can't go back because they may not make goal for the day. If they could create some code like a " Customer service satisfaction" code we could enter into the PP, we could go on it. Run to the stop and run back to where we left off and then come off the code. Shuttle codes are a no no but we need something. Did I ever see a courier abusing the shuttle? Yes, it happens. I get it. Something has to be done. The only reason this company is in business is because of service. I hope that's never forgotten.</p></blockquote><p></p>
[QUOTE="DontThrowPackages, post: 1025634, member: 42215"] Is that ever so true. Zig zagging back and for all day reattempting stops because the customer wasn't their or stopping what you are doing and driving to the opposite side of a Rte to get a 1hr closer wouldn't be a big deal at all. It great to see someone opening up the door as the truck pulls up happy for the reattempt. When I first started, most of us finished P1 around 10:15. With that extra 15 minutes, nobody had to tell us to reattempt p1 because we wanted to save the service on that package. Now we are told to take out a certain amount of p1 and p2 that will keep us running all day and doesn't take in account customer calling in wanting his new passport or loan papers reattempted right now. It wouldn't be a problem but it now cost the courier time he doesn't have to throw away. Dead heading to an area for one stop then dead heading back to here you left off can kill the productivity for that day. I've hear of couriers telling dispatch they can't go back because they may not make goal for the day. If they could create some code like a " Customer service satisfaction" code we could enter into the PP, we could go on it. Run to the stop and run back to where we left off and then come off the code. Shuttle codes are a no no but we need something. Did I ever see a courier abusing the shuttle? Yes, it happens. I get it. Something has to be done. The only reason this company is in business is because of service. I hope that's never forgotten. [/QUOTE]
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