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<blockquote data-quote="browniehound" data-source="post: 225278" data-attributes="member: 4653"><p>Washburn,</p><p>This is an example of how your job might be easier than an on-road sup. in getting numbers. You are there 100% of the time watching your workers. You can observe what they are doing wrong and give some criticism.</p><p> </p><p>The on-road sup. plays a different ballgame. He (or she) can only ride with the driver for 3 days at a time. And yes, he will find faults with the driver's methods everytime. And yes, the driver will have a better SPHORH every time when the supervisor is on-car with them. Yes, the driver will lose "a little" time because the methods are not perfect.</p><p> </p><p>But the majority of time lost is from the driver talking with his customers. And sometimes its not even the driver's fault- these people just won't shut up! But when the Sup. is with ya, you shut up and the customer shuts up. Thanks Bonnie, you chewed my ear of for 25 minutes on Tuesday, but now my superviser is with me you clamed up????</p><p> </p><p>Personally, I want to small talk and do it while I'm scanning/delivering. But we all know there are customers that won't shut the friend-up and if you have 2 of them it will be the difference of you being 4/10's paid over to 1.5 hour.</p><p> </p><p>And then your Sup. is with you and you have to be rude to the customer because his boss is down his neck to get your paid day down.</p><p> </p><p>It all equates to one thing in my opinion. The customer notices this and frowns on the way UPS treats its drivers. In fact, I've never heard a positive word spoken from a customer's mouth on how UPS treats its drivers.</p><p> </p><p>Our customers know we are treated like dogs. They also know Fed-Ex has power-steering and AC in all their trucks. Our customers also know we get followed around when we are in the company vehicles and they know Fed-Ex dosen't do that.</p><p> </p><p>Its not us not getting sales-leads why we are losing volume. My opinion is our public perception is hurting us more than "drivers getting sales leads"<img src="/community/styles/default/xenforo/smilies/group1/confused1.gif" class="smilie" loading="lazy" alt=":confused:" title="Confused :confused:" data-shortname=":confused:" />1<img src="/community/styles/default/xenforo/smilies/group1/confused1.gif" class="smilie" loading="lazy" alt=":confused:" title="Confused :confused:" data-shortname=":confused:" />1<img src="/community/styles/default/xenforo/smilies/group1/confused1.gif" class="smilie" loading="lazy" alt=":confused:" title="Confused :confused:" data-shortname=":confused:" />1</p></blockquote><p></p>
[QUOTE="browniehound, post: 225278, member: 4653"] Washburn, This is an example of how your job might be easier than an on-road sup. in getting numbers. You are there 100% of the time watching your workers. You can observe what they are doing wrong and give some criticism. The on-road sup. plays a different ballgame. He (or she) can only ride with the driver for 3 days at a time. And yes, he will find faults with the driver's methods everytime. And yes, the driver will have a better SPHORH every time when the supervisor is on-car with them. Yes, the driver will lose "a little" time because the methods are not perfect. But the majority of time lost is from the driver talking with his customers. And sometimes its not even the driver's fault- these people just won't shut up! But when the Sup. is with ya, you shut up and the customer shuts up. Thanks Bonnie, you chewed my ear of for 25 minutes on Tuesday, but now my superviser is with me you clamed up???? Personally, I want to small talk and do it while I'm scanning/delivering. But we all know there are customers that won't shut the friend-up and if you have 2 of them it will be the difference of you being 4/10's paid over to 1.5 hour. And then your Sup. is with you and you have to be rude to the customer because his boss is down his neck to get your paid day down. It all equates to one thing in my opinion. The customer notices this and frowns on the way UPS treats its drivers. In fact, I've never heard a positive word spoken from a customer's mouth on how UPS treats its drivers. Our customers know we are treated like dogs. They also know Fed-Ex has power-steering and AC in all their trucks. Our customers also know we get followed around when we are in the company vehicles and they know Fed-Ex dosen't do that. Its not us not getting sales-leads why we are losing volume. My opinion is our public perception is hurting us more than "drivers getting sales leads":confused1:confused1:confused1 [/QUOTE]
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