When a good relationship goes bad

[gman042]

For years I had delivered to a particular address. Never had an issue.
A few weeks ago it was raining fairly hard. Because the house sets on a corner lot I always deliver to the back porch as the front porch faces a more busy street. The back porch is uncovered and it was raining so I just popped the package into the owner's car figuring I was doing her a favor.
She took exception to that and said she never wanted that to happen again. Concern #1
Fine. Now you are signature only, lady. I wanted to make sure there was no question about her getting her packages. NI1, NI2.
She did not like that. Concern #2. Claiming I was not knocking. There is no doorbell.
Friday....had a next day air. Knocked. No answer. NI1. Concern#3
Supervisor smoothed things over after this lady ripped the OMS to shreds. He then told me to reattempt.
Fine....I leave package on covered front porch at door.
Today...lady claims non-receipt of package. Concern#4.
Just don't know where it will go from here.
We had such a wonderful relationship up until a few weeks ago.

 

[Box Ox]

Because the house sets on a corner lot I always deliver to the back porch as the front porch faces a more busy street. The back porch is uncovered and it was raining so I just popped the package into the owner's car figuring I was doing her a favor.

DR bag it at the back door? Too big? I wouldn't want a UPS driver opening up my car unless we'd talked about it.

 

[Brownslave688]

For years I had delivered to a particular address. Never had an issue.
A few weeks ago it was raining fairly hard. Because the house sets on a corner lot I always deliver to the back porch as the front porch faces a more busy street. The back porch is uncovered and it was raining so I just popped the package into the owner's car figuring I was doing her a favor.
She took exception to that and said she never wanted that to happen again. Concern #1
Fine. Now you are signature only, lady. I wanted to make sure there was no question about her getting her packages. NI1, NI2.
She did not like that. Concern #2. Claiming I was not knocking. There is no doorbell.
Friday....had a next day air. Knocked. No answer. NI1. Concern#3
Supervisor smoothed things over after this lady ripped the OMS to shreds. He then told me to reattempt.
Fine....I leave package on covered front porch at door.
Today...lady claims non-receipt of package. Concern#4.
Just don't know where it will go from here.
We had such a wonderful relationship up until a few weeks ago.

Just do your job by the methods.

 

[burrheadd]

DR bag it at the back door? Too big? I wouldn't want a UPS driver opening up my car unless we'd talked about it.

Why?

I’ve done it many times slap a notice on the front window and keep moving

 

[Rack em]

With that many concerns that quick, I am confused as to why the bitch isn't a permanent will call!

 

[Box Ox]

Why?

I’ve done it many times slap a notice on the front window and keep moving

Because OP always delivers to the back anyway.

 

[FrigidFTSup]

With that many concerns that quick, I am confused as to why the bitch isn't a permanent will call!

I'd make sure it's a no DR address. They usually come around after that

 

[gman042]

With that many concerns that quick, I am confused as to why the bitch isn't a permanent will call!

I think this will be the next step.

 

[gman042]

I'd make sure it's a no DR address. They usually come around after that

That is what we tried doing. She did not like that either

 

[Rack em]

I'd make sure it's a no DR address. They usually come around after that

Doesn't help when the lady claims "He doesn't knock"

 

[FrigidFTSup]

That is what we tried doing. She did not like that either

Tough for her. You provided her good service, she didn't like it. I'm not watching claims come in because she has a stick up her butt all of a sudden.

 

[gman042]

Doesn't help when the lady claims "He doesn't knock"

She's got a nice solid wood front door. Real easy to make a loud resounding knock which is what I do.

 

[FrigidFTSup]

Doesn't help when the lady claims "He doesn't knock"

I've gone out and met drivers who have constant complaints from the same customers they don't knock. Watch them, and when the customers calls in I talk to them. Usually takes a few days of it, but usually they shut the hell up.

 

[MyTripisCut]

Sounds like you need to pull the ‘ol pen trick. Stick your pen through the number of her address on the label of the package and sheet as no such number for a few weeks. She’ll come around.

 

[burrheadd]

Sounds like you need to pull the ‘ol pen trick. Stick your pen through the number of her address on the label of the package and sheet as no such number for a few weeks. She’ll come around.

That’s old school

 

[MyTripisCut]

That’s old school

I paid attention when the old timers told stories.

 

[cosmo1]

Sounds like you need to pull the ‘ol pen trick. Stick your pen through the number of her address on the label of the package and sheet as no such number for a few weeks. She’ll come around.

That’s old school

Hell, I thought I invented that trick.

 

[Brownslave688]

Sounds like you need to pull the ‘ol pen trick. Stick your pen through the number of her address on the label of the package and sheet as no such number for a few weeks. She’ll come around.

That’s old school

Yeah that excuse hasn't worked since 2008.

 

[burrheadd]

Yeah that excuse hasn't worked since 2008.

It worked a few times back in the day

(Or so I’ve heard)

 

[WorknLateHuh]

Concern #11 - “Envelope superglued to front step.”

Thanks for choosing UPS