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When did corp. lose touch?
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<blockquote data-quote="Bulkstop" data-source="post: 125614" data-attributes="member: 5360"><p>I will have to agree that a big part of the change in culture at UPS are all of the "outsiders" that have been brought into Atlanta. Suddenly, what was done for the first 90 or so years to get us where we are is no longer good enough. UPS now has to be like all the other big corporate entities out there. Doing whatever it takes to serve our customers is now outdated and apparently dosen't fit into whatever theroretical one-size-fits-all business model they learned in business college. </p><p> Today's master is the stockholder and our goal now is to keep stock prices and dividends high. If this goal interferes with customer service, then that's an unfortunant but acceptable consiquence. </p><p> Sadly, in my opinion, this approach does not bode well for UPS's chances in the next 100 years to remain the strong steady company it's always been under the "Casey" system.</p><p> </p><p> P.S. Please excuse my many spelling errors. I can't seem to master the spell check feature on this forum<img src="/community/styles/default/xenforo/smilies/group1/blushing.gif" class="smilie" loading="lazy" alt=":blushing:" title="Blushing :blushing:" data-shortname=":blushing:" /></p></blockquote><p></p>
[QUOTE="Bulkstop, post: 125614, member: 5360"] I will have to agree that a big part of the change in culture at UPS are all of the "outsiders" that have been brought into Atlanta. Suddenly, what was done for the first 90 or so years to get us where we are is no longer good enough. UPS now has to be like all the other big corporate entities out there. Doing whatever it takes to serve our customers is now outdated and apparently dosen't fit into whatever theroretical one-size-fits-all business model they learned in business college. Today's master is the stockholder and our goal now is to keep stock prices and dividends high. If this goal interferes with customer service, then that's an unfortunant but acceptable consiquence. Sadly, in my opinion, this approach does not bode well for UPS's chances in the next 100 years to remain the strong steady company it's always been under the "Casey" system. P.S. Please excuse my many spelling errors. I can't seem to master the spell check feature on this forum:blushing: [/QUOTE]
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When did corp. lose touch?
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