CBUK
Well-Known Member
How does it work in the U.S or anywhere else for that matter?
Collections. I have a daily PB with a 1815 ready time. I am supposed to call at 1745 and pull out at 1815. The company ships 100-150 packages per day and I need 30 minutes at least to scan and load it all.
Today the internet packed up and stalled the processing software. I got a call from my office asking me if I was prepared to wait until 1830. I agreed and said I needed to pull out by 1830 at the latest because I have a 40 minute drive back to the centre.
At 1837 I pulled out leaving them with approx 60 unlabelled boxes. It was plainly obvious to me that it would take them another hour to finish and I couldn't wait any longer. At 1840 my cellphone rings and my sup is on the line telling me to go back. He has spoken to the manager of my collection and he has told him the boxes will be ready to go in 10 minutes. I tell my sup, no chance. The chances of that are slim to none. I've done my bit. I waited an extra 20 minutes and I can't wait any more.
My sup tells me to go back and then pull at 1855 if they are still not ready. I ended up getting back to the yard at 1930 and still left about 30-40 boxes behind.
The thing that really grates on me is the fact that my sup didn't beleive me when I said they would not be done by 1855. This is not the first time this shipper has pushed us to the limit. What happens next time they have a hold up? What is the point of an agreed collection time if they can change it with a phonecall?
The manager guy at my collection isn't even based at the point I collect from. He is in an office 60 miles away. The girls at the collection point had no idea I was being sent back.
I'm so annoyed that my management didn't back me up. I will do as much as I can to help my customers. Its my last call of the day but I couldn't take this form of hassle from any of my other collections but they don't ever do it to me.
Do you lot have similar problems on your collection rounds? I am interested to know if you think I have a gripe.
I missed my sons parent teacher meeting at his school scheduled for 1940. And I have to pay the childminder extra for picking him up late. Sods law, the one day I wanted to be on time and it all went belly up.
Still, tomorrow is another day. I wonder who is gonna pi$$ me off.
Never a dull day
Collections. I have a daily PB with a 1815 ready time. I am supposed to call at 1745 and pull out at 1815. The company ships 100-150 packages per day and I need 30 minutes at least to scan and load it all.
Today the internet packed up and stalled the processing software. I got a call from my office asking me if I was prepared to wait until 1830. I agreed and said I needed to pull out by 1830 at the latest because I have a 40 minute drive back to the centre.
At 1837 I pulled out leaving them with approx 60 unlabelled boxes. It was plainly obvious to me that it would take them another hour to finish and I couldn't wait any longer. At 1840 my cellphone rings and my sup is on the line telling me to go back. He has spoken to the manager of my collection and he has told him the boxes will be ready to go in 10 minutes. I tell my sup, no chance. The chances of that are slim to none. I've done my bit. I waited an extra 20 minutes and I can't wait any more.
My sup tells me to go back and then pull at 1855 if they are still not ready. I ended up getting back to the yard at 1930 and still left about 30-40 boxes behind.
The thing that really grates on me is the fact that my sup didn't beleive me when I said they would not be done by 1855. This is not the first time this shipper has pushed us to the limit. What happens next time they have a hold up? What is the point of an agreed collection time if they can change it with a phonecall?
The manager guy at my collection isn't even based at the point I collect from. He is in an office 60 miles away. The girls at the collection point had no idea I was being sent back.
I'm so annoyed that my management didn't back me up. I will do as much as I can to help my customers. Its my last call of the day but I couldn't take this form of hassle from any of my other collections but they don't ever do it to me.
Do you lot have similar problems on your collection rounds? I am interested to know if you think I have a gripe.
I missed my sons parent teacher meeting at his school scheduled for 1940. And I have to pay the childminder extra for picking him up late. Sods law, the one day I wanted to be on time and it all went belly up.
Still, tomorrow is another day. I wonder who is gonna pi$$ me off.
Never a dull day
