I am just a surepost customer. I do not work for UPS. Can I post here? I can't find consistent information from UPS and USPS customer service, so I am looking for help (information) here.
I am expecting a surepost package. On Thursday last week (17th), its tracking says "transferred to postal office". However, since then, there is no update of its status either on UPS or USPS. I called my local postal office, and they told me UPS hasn't dropped off my package to them yet. Everything dropped by UPS are scanned as "arrival at unit" the same day or next morning. I called ups, and they told me "transferred to postal office" means a driver actually dropped off my package at the exact time that tracking information is scanned. I called both UPS and my local postal office several times. Both of them keep telling me the same.
It seems most people on this forum are people working for UPS. Therefore, maybe you could tell me the real information.
1.Does a surepost package go directly from UPS hub to its supposed local postal office?
2.Does a surepost package arrived at its supposed local postal office at the time "transferred to postal office" tracking is scanned?
3. When you drop off a load of surepost packages to postal office, do you require a signature form some postal worker?
4. Is there a situation, on some days, surepost packages to a specific local postal office are too many, so they are backlogged?
Delivery date of my surepost packages becomes increasingly uncertain, so I want to know more about the internal process and have more confidence to push my local postal office if necessary. Thanks!
I am expecting a surepost package. On Thursday last week (17th), its tracking says "transferred to postal office". However, since then, there is no update of its status either on UPS or USPS. I called my local postal office, and they told me UPS hasn't dropped off my package to them yet. Everything dropped by UPS are scanned as "arrival at unit" the same day or next morning. I called ups, and they told me "transferred to postal office" means a driver actually dropped off my package at the exact time that tracking information is scanned. I called both UPS and my local postal office several times. Both of them keep telling me the same.
It seems most people on this forum are people working for UPS. Therefore, maybe you could tell me the real information.
1.Does a surepost package go directly from UPS hub to its supposed local postal office?
2.Does a surepost package arrived at its supposed local postal office at the time "transferred to postal office" tracking is scanned?
3. When you drop off a load of surepost packages to postal office, do you require a signature form some postal worker?
4. Is there a situation, on some days, surepost packages to a specific local postal office are too many, so they are backlogged?
Delivery date of my surepost packages becomes increasingly uncertain, so I want to know more about the internal process and have more confidence to push my local postal office if necessary. Thanks!
