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Where to find a tracked package in Dallas Distribution Warehouse?
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<blockquote data-quote="Watson" data-source="post: 5212084" data-attributes="member: 98387"><p>Thanks to everyone who’s offered help to us trying to find this package at the Dallas Distribution depot on Monroe Dr.</p><p>Ibe called UPS every day since 04.March trying to get help.</p><p></p><p>You just get a different person everyday.</p><p>A variety of different ‘facts’ </p><p></p><p>Yesterday, a senior manager at Package investigation told me the Box has been found - 11. March, 3.37pm - and is being held at Dallas Distribution centre pending delivery. They need a US phone number for this.</p><p>(I am in Australia)</p><p>I have no idea why they can’t find the US (South Carolina) Phone # associated with the tracking number and the Shipping agent.</p><p>I gave them my family telephone number in SC.</p><p>He also said he would email me a confirmation of 11. March package found details.</p><p></p><p>My family have had no phone call and I’ve received no email.</p><p></p><p>I started the phone calls again at 6am Australian Eastern time.</p><p>UPS’s US 1866 number was answered in the Philippines.</p><p>Philippines confirmed no package was found on 11. March and there is no record of the package being handled after 4. March.</p><p></p><p>phillipines tell me on 04. March this was at the Dallas Distribution centre on Monroe Dr.</p><p>They can help me no further.</p><p></p><p>I am now on hold and speaking to the Package Investigation Dept. </p><p>Package investigation tell me the box was last seen at Dallas Airport on 04. March.</p><p>Then, apparently, UPS decided they would close the Investigation into the box they have lost and instead create an Insurance Claim.</p><p></p><p>None of this was communicated to my family either in writing (email) or phone call.</p><p>This is the first I’m hearing about UPS deciding to create an Insurance claim.</p><p></p><p>i DO NOT need money.</p><p>The contents of the box contain items belonging to someone who recently died.</p><p>We need the box.</p><p></p><p>Clearly the box is somewhere in Dallas.</p><p>It has a tracking number known to UPS because there is a long record of its movements since 07. February.</p><p></p><p>Can I please get some advice as to what to do from all of you UPS staff who know this company.</p><p>please tell me who can help me.</p><p></p><p>Do I go to Carol Tomé?</p><p>Where is the corporate Head Office for the CEO, COO, CFO?</p><p></p><p>Thank you.</p></blockquote><p></p>
[QUOTE="Watson, post: 5212084, member: 98387"] Thanks to everyone who’s offered help to us trying to find this package at the Dallas Distribution depot on Monroe Dr. Ibe called UPS every day since 04.March trying to get help. You just get a different person everyday. A variety of different ‘facts’ Yesterday, a senior manager at Package investigation told me the Box has been found - 11. March, 3.37pm - and is being held at Dallas Distribution centre pending delivery. They need a US phone number for this. (I am in Australia) I have no idea why they can’t find the US (South Carolina) Phone # associated with the tracking number and the Shipping agent. I gave them my family telephone number in SC. He also said he would email me a confirmation of 11. March package found details. My family have had no phone call and I’ve received no email. I started the phone calls again at 6am Australian Eastern time. UPS’s US 1866 number was answered in the Philippines. Philippines confirmed no package was found on 11. March and there is no record of the package being handled after 4. March. phillipines tell me on 04. March this was at the Dallas Distribution centre on Monroe Dr. They can help me no further. I am now on hold and speaking to the Package Investigation Dept. Package investigation tell me the box was last seen at Dallas Airport on 04. March. Then, apparently, UPS decided they would close the Investigation into the box they have lost and instead create an Insurance Claim. None of this was communicated to my family either in writing (email) or phone call. This is the first I’m hearing about UPS deciding to create an Insurance claim. i DO NOT need money. The contents of the box contain items belonging to someone who recently died. We need the box. Clearly the box is somewhere in Dallas. It has a tracking number known to UPS because there is a long record of its movements since 07. February. Can I please get some advice as to what to do from all of you UPS staff who know this company. please tell me who can help me. Do I go to Carol Tomé? Where is the corporate Head Office for the CEO, COO, CFO? Thank you. [/QUOTE]
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