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Who actually pulls ECM cases?
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<blockquote data-quote="SouthCal" data-source="post: 776031" data-attributes="member: 27309"><p>Holy crap. There needs to be a line drawn somewhere there. I have a LONG list of complaints about the 800#. </p><p></p><p>-Namely that they can't spell to save their lives. The spelling that I see coming through on messages is atrocious. A new one I saw recently utilised "addy" in place of address. No. This is not 1994 and the internet is not new anymore. I've also seen a spate of "Text Speak". Please use complete words, nothing looks worse to me than numbers and letters jumbled up together. Even when I message the drivers I use complete words and sentences.</p><p></p><p>-Another is that just because the customer is irate and screaming at you does not mean that you need to call me at the center unless it's a NDA service package. Send me a message and give the customer time to calm down. No, I don't want to talk to the customer right then and there, thank you for putting me on the spot.</p><p></p><p>-If you're going to send a concern, please, for the love of god, make sure that you've put it in the correct category. Just last week I had a concern that came in as a personnel concern that should have never been issued as a concern had the person at the 800# done their job correctly. At the very least, it should have been an improper return concern, and I don't even agree with that. Basic 1 package attempted 3 times and RTS'd. The customer was cussing and swearing at my OMS because my driver and clerk had done their jobs correctly. She should be grateful she got three attempts; it's a basic 1 package to a No DR address.</p><p></p><p>I could come up with a lot more, but this was all I had time for.</p></blockquote><p></p>
[QUOTE="SouthCal, post: 776031, member: 27309"] Holy crap. There needs to be a line drawn somewhere there. I have a LONG list of complaints about the 800#. -Namely that they can't spell to save their lives. The spelling that I see coming through on messages is atrocious. A new one I saw recently utilised "addy" in place of address. No. This is not 1994 and the internet is not new anymore. I've also seen a spate of "Text Speak". Please use complete words, nothing looks worse to me than numbers and letters jumbled up together. Even when I message the drivers I use complete words and sentences. -Another is that just because the customer is irate and screaming at you does not mean that you need to call me at the center unless it's a NDA service package. Send me a message and give the customer time to calm down. No, I don't want to talk to the customer right then and there, thank you for putting me on the spot. -If you're going to send a concern, please, for the love of god, make sure that you've put it in the correct category. Just last week I had a concern that came in as a personnel concern that should have never been issued as a concern had the person at the 800# done their job correctly. At the very least, it should have been an improper return concern, and I don't even agree with that. Basic 1 package attempted 3 times and RTS'd. The customer was cussing and swearing at my OMS because my driver and clerk had done their jobs correctly. She should be grateful she got three attempts; it's a basic 1 package to a No DR address. I could come up with a lot more, but this was all I had time for. [/QUOTE]
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Who actually pulls ECM cases?
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