Was the message from the office. A customer called to ask(complain), why her Basic package was not released. My response was this customer lives in gated apt's and only they can buzz one in. After we relayed this message to the customer, she informed us that her buzzer was not working. How do people expect deliveries under these circumstances, I've asked for a key from the manager but been denied.While these packages are labeled basic, we cannot leave them outside, they must be released front door. Management has said, this is following the Basic dr rules.