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Why is UPS so successful? It's the people...
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<blockquote data-quote="toonertoo" data-source="post: 231064" data-attributes="member: 1944"><p>Upslifer, you hit it when you mentioned that it means so much to have someone remember your name. </p><p> </p><p>Even to a customer you see once a month, and remember his name by glancing at the package. Especially when its someone who doesnt have a lot in life. Calling them by name makes them feel like they really matter. I know thats not what we get paid to do, but it is important. You can see the smile just grow on a crippled person sitting in a wheel chair enjoying the sunshine. And they tell YOU to have a good day. It is humbling. Its times like that I think how selfish it is that I get mad sometimes when I get tired coz Ive had a lot of hours. And this poor person wishes he could just climb in my truck as I so easily do. </p><p> </p><p>While UPS may have let go of that part, Ill spend my lunch and break not letting that part go. Every person who you treat nice, tells a bunch of other people, same as when you treat someone bad. While I may spend longer than I want in my truck, I need to feel I did more than make money, and make my boss happy. I have to make me happy. And making people feel good, or sharing a moment with someone, who might not get alot of company, makes me happy, and at the end of the day, when Im tired, I know in some small way, someones day might have been better. Just coz I showed up. And cared.</p></blockquote><p></p>
[QUOTE="toonertoo, post: 231064, member: 1944"] Upslifer, you hit it when you mentioned that it means so much to have someone remember your name. Even to a customer you see once a month, and remember his name by glancing at the package. Especially when its someone who doesnt have a lot in life. Calling them by name makes them feel like they really matter. I know thats not what we get paid to do, but it is important. You can see the smile just grow on a crippled person sitting in a wheel chair enjoying the sunshine. And they tell YOU to have a good day. It is humbling. Its times like that I think how selfish it is that I get mad sometimes when I get tired coz Ive had a lot of hours. And this poor person wishes he could just climb in my truck as I so easily do. While UPS may have let go of that part, Ill spend my lunch and break not letting that part go. Every person who you treat nice, tells a bunch of other people, same as when you treat someone bad. While I may spend longer than I want in my truck, I need to feel I did more than make money, and make my boss happy. I have to make me happy. And making people feel good, or sharing a moment with someone, who might not get alot of company, makes me happy, and at the end of the day, when Im tired, I know in some small way, someones day might have been better. Just coz I showed up. And cared. [/QUOTE]
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