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Why is UPS so successful? It's the people...
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<blockquote data-quote="Sammie" data-source="post: 231083" data-attributes="member: 8657"><p>I think in some instances we're riding on the back of our own coat tails. A first class operation is one that you'd be proud to own yourself. And since some of these threads are devoted to the disbanding some of our original departments, (customer service, claims, payroll, etc.), to the lack of building supplies, the scruffy package cars, service issues and mind games, the delicate and nearly transparent new Chinese silk brown uniforms, etc., this company is now focused on showing our investors a winning story. And impressing them with long term returns from a hugely profitable company. </p><p> </p><p>But aside from that, we down at the bottom deal with the public and the magic really happens between the customers and our employees who meet them face to face. Whether we're out there running and sweating or battling it out in our little prairie villages (cubicles,)THIS is where all the real work gets done, down here in the trenches. But unfortunately, it's the CEO's and the other big boys clinging hard to the top rungs of the ladder who get all the credit. </p><p> </p><p>Keep up the fantastic work everybody, and to those way up there in that Ivory Tower, I say - You don't even have a clue as to which clue you're missing...</p></blockquote><p></p>
[QUOTE="Sammie, post: 231083, member: 8657"] I think in some instances we're riding on the back of our own coat tails. A first class operation is one that you'd be proud to own yourself. And since some of these threads are devoted to the disbanding some of our original departments, (customer service, claims, payroll, etc.), to the lack of building supplies, the scruffy package cars, service issues and mind games, the delicate and nearly transparent new Chinese silk brown uniforms, etc., this company is now focused on showing our investors a winning story. And impressing them with long term returns from a hugely profitable company. But aside from that, we down at the bottom deal with the public and the magic really happens between the customers and our employees who meet them face to face. Whether we're out there running and sweating or battling it out in our little prairie villages (cubicles,)THIS is where all the real work gets done, down here in the trenches. But unfortunately, it's the CEO's and the other big boys clinging hard to the top rungs of the ladder who get all the credit. Keep up the fantastic work everybody, and to those way up there in that Ivory Tower, I say - You don't even have a clue as to which clue you're missing... [/QUOTE]
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Why is UPS so successful? It's the people...
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