Will Call

Discussion in 'UPS Discussions' started by splozi, Jan 4, 2012.

  1. splozi

    splozi Guest

    I have four deliveries coming my way over the next three work days. I called the 800#, but apparently you cannot have deliveries held at the customer center for pickup prior to the first delivery attempt, unless it was setup that way by the shipper.

    Could I bring the tracking numbers into work tomorrow morning and have someone Wall Call those packages? Or do I just have to call the shipper and see if they can change it for me (like everyone else)?
  2. splozi

    splozi Guest

    Oh ok, thanks for the info!
  3. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Bring the tracking numbers in to work with you and give them to the dispatch sup. The pkgs will be held and you can pick them after your shift.
  4. badpal

    badpal Active Member

    Just tell the dispatch sup to put your address as a automatic hold that should catch everything.
  5. splozi

    splozi Guest

    That's what he ended up doing.

    Good deal!
  6. TearsInRain

    TearsInRain IE boogeyman


    an OMS can just enter the tracking numbers into ETT and create DCR's for all of the, overriding the system, or call FSG and have intercepts placed on them directly. they'll go straight to the clerk and into will-call
  7. splozi

    splozi Guest

    I asked a sup, he said of course. He took me to an inner office where there were some guys on computers... guys that deal with routes, I don't know their official positions. This guy asked me my address, and now supposedly the packages from today (already picked those up), tomorrow, and Monday will be automatically Will Call'd.

    I offered him tracking numbers but he preferred to do it by address, if that tells you anything about what he actually did.
  8. TearsInRain

    TearsInRain IE boogeyman

    pds guys, they took the broadsword approach to the problem
  9. Covemastah

    Covemastah Suspension Ovah !!! Tom is free FU Goodell !!

    Leave note on door and ask driver to leave pkgs with a neighbor !!
  10. splozi

    splozi Guest

    Nah, it was just a matter of convenience. Our customer centers opens up at 8am, so it would be nice for me to just pick up the packages after preload. And it saves the driver a few stops over the next few days.
  11. TearsInRain

    TearsInRain IE boogeyman

    oh good, he'll be able to take work off someone else then!
  12. splozi

    splozi Guest

    Exactly! I'm helping so many people.