Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Union Issues
Word(s) to the Wise!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Sammie" data-source="post: 212399" data-attributes="member: 8657"><p>The impact we have on the public and on our customers is huge. </p><p> </p><p>No kidding on this one - my dentist, a rough and tough kind of guy, was close to tears one day when I went in for a routine exam. He was losing his UPS driver of many years, a black guy by the name of Willie Mays. <img src="/community/styles/default/xenforo/smilies/group1/thumbup1.gif" class="smilie" loading="lazy" alt=":thumbup1:" title="Thumbup1 :thumbup1:" data-shortname=":thumbup1:" /> Willie has a personality out of this world and he decided to go into feeders. His daily package customers were devastated!! THAT says something!!!</p><p> </p><p>One of the jobs I had in customer service, (NOT the phone center that I've mentioned) was as part of a group (before it was outsourced) assigned to such companies as IBM, Sears, Toys R Us, Wells Fargo, Winnebago, Ball Corp, and any of the other big guys whose headquarters are located here.</p><p> </p><p>What I had no inkling of, as Channahon says, was the impact we made on our customers. We talked to these people every day,"wore kid gloves" with them and got to know them extremely well. I became aware of the trust that had been created when a customer would call us with the news that a loved one had passed away. Or that their home had been repossessed. Or that their kid had gone to rehab. Or that the divorce had just gone thru. Or that one of them had just received a pink slip and as a good friend, could we put some feelers out for him? </p><p>I made a call to a business owner (at his request) and when I got there, he had no business issues. He had just come back to work from losing his wife and wanted </p><p>to talk about her with someone he felt comfortable with. That was a tough one.</p><p> </p><p>BTW, a large part of that trust stems from the fact that their drivers move heaven and hell for them...</p></blockquote><p></p>
[QUOTE="Sammie, post: 212399, member: 8657"] The impact we have on the public and on our customers is huge. No kidding on this one - my dentist, a rough and tough kind of guy, was close to tears one day when I went in for a routine exam. He was losing his UPS driver of many years, a black guy by the name of Willie Mays. :thumbup1: Willie has a personality out of this world and he decided to go into feeders. His daily package customers were devastated!! THAT says something!!! One of the jobs I had in customer service, (NOT the phone center that I've mentioned) was as part of a group (before it was outsourced) assigned to such companies as IBM, Sears, Toys R Us, Wells Fargo, Winnebago, Ball Corp, and any of the other big guys whose headquarters are located here. What I had no inkling of, as Channahon says, was the impact we made on our customers. We talked to these people every day,"wore kid gloves" with them and got to know them extremely well. I became aware of the trust that had been created when a customer would call us with the news that a loved one had passed away. Or that their home had been repossessed. Or that their kid had gone to rehab. Or that the divorce had just gone thru. Or that one of them had just received a pink slip and as a good friend, could we put some feelers out for him? I made a call to a business owner (at his request) and when I got there, he had no business issues. He had just come back to work from losing his wife and wanted to talk about her with someone he felt comfortable with. That was a tough one. BTW, a large part of that trust stems from the fact that their drivers move heaven and hell for them... [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Union Issues
Word(s) to the Wise!
Top