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working as directed
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<blockquote data-quote="raceanoncr" data-source="post: 185202" data-attributes="member: 6408"><p>Hoser,</p><p>Agree. Am in different part of operations than you but we have same issues and have been trying to get people to do the same as you suggest, "Work as directed".</p><p> </p><p>We have hashed this out in this forum many times and hear the argument, "But we have to service our customers" when the "don't skip your lunch" talk comes into play. I agree, we have to service our customers but one thing I did when I was in P/C when there was going to be a management-induced change in their service (remember when the company would always tell them, "You'll do it OUR way or NO way"?) is to tell the customer that there was going to be a change and they better call up and complain. Sometimes it worked, sometimes it didn't. But I stuck to my guns and worked as directed. THEN it worked because their big idea didn't pan out like they had hoped. </p><p> </p><p>Got in from run today and supe behind desk asked if I was presented the PCM on whatever the flavor of the month was. </p><p>He proceded to read, in part, "No work before punch in and no work after punch out, off the clock". I said, "That came to a screeching halt after my 30 days was locked in, nearly 29 yrs ago". He merely said he had to read it and it was being given to all the P/C drivers too.</p></blockquote><p></p>
[QUOTE="raceanoncr, post: 185202, member: 6408"] Hoser, Agree. Am in different part of operations than you but we have same issues and have been trying to get people to do the same as you suggest, "Work as directed". We have hashed this out in this forum many times and hear the argument, "But we have to service our customers" when the "don't skip your lunch" talk comes into play. I agree, we have to service our customers but one thing I did when I was in P/C when there was going to be a management-induced change in their service (remember when the company would always tell them, "You'll do it OUR way or NO way"?) is to tell the customer that there was going to be a change and they better call up and complain. Sometimes it worked, sometimes it didn't. But I stuck to my guns and worked as directed. THEN it worked because their big idea didn't pan out like they had hoped. Got in from run today and supe behind desk asked if I was presented the PCM on whatever the flavor of the month was. He proceded to read, in part, "No work before punch in and no work after punch out, off the clock". I said, "That came to a screeching halt after my 30 days was locked in, nearly 29 yrs ago". He merely said he had to read it and it was being given to all the P/C drivers too. [/QUOTE]
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