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Worst experience with a customer
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<blockquote data-quote="MC4YOU2" data-source="post: 1573688" data-attributes="member: 5485"><p>Over the years I had many times when some nut would go off on me, usually for things I had no control over. Earlier in my career I would just argue with them and let it get under my hide. </p><p>After a time I discovered most of them just want to say their piece as get some kind of</p><p>sympathy. As soon as I started listening and nodding yes, but still not usually changing anything in my procedure, they would just drop it, feeling like they won. </p><p>It's the same thing Center Mgrs have been using for decades. "I'd do it differently if only I could, but it's coming from the 'higher ups' and so, while I completely agree with you, I can't change a thing."</p></blockquote><p></p>
[QUOTE="MC4YOU2, post: 1573688, member: 5485"] Over the years I had many times when some nut would go off on me, usually for things I had no control over. Earlier in my career I would just argue with them and let it get under my hide. After a time I discovered most of them just want to say their piece as get some kind of sympathy. As soon as I started listening and nodding yes, but still not usually changing anything in my procedure, they would just drop it, feeling like they won. It's the same thing Center Mgrs have been using for decades. "I'd do it differently if only I could, but it's coming from the 'higher ups' and so, while I completely agree with you, I can't change a thing." [/QUOTE]
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