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Wrong shipping weight
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<blockquote data-quote="The cardinal" data-source="post: 330353"><p>Thanks for all the reply</p><p>I have for sure cover my butt as I told my supervisors 2 of them more than once. one of the sups carried a 1 lbs package that actually weighed 65 lbs !!!. then I mentioned it in the sales lead meeting with area rep present.</p><p>I have to agree with the one of who said that it is not up to me to refuse a pick-up. but cant help to be angry he is cheating out of revenue. the worst part is when they look at you and think that I don't know. can you give suggestion as how to Effectively deal with this problem without angering the customer.</p><p>I thought about imposing a penalty classifying it as WEIGHT ADJUSTMENT FEE after of course we adjust the wight. also I thought about generate a red sticker that we as a drivers can put on any package that me feel have an incorrect weight to be audited.</p></blockquote><p></p>
[QUOTE="The cardinal, post: 330353"] Thanks for all the reply I have for sure cover my butt as I told my supervisors 2 of them more than once. one of the sups carried a 1 lbs package that actually weighed 65 lbs !!!. then I mentioned it in the sales lead meeting with area rep present. I have to agree with the one of who said that it is not up to me to refuse a pick-up. but cant help to be angry he is cheating out of revenue. the worst part is when they look at you and think that I don't know. can you give suggestion as how to Effectively deal with this problem without angering the customer. I thought about imposing a penalty classifying it as WEIGHT ADJUSTMENT FEE after of course we adjust the wight. also I thought about generate a red sticker that we as a drivers can put on any package that me feel have an incorrect weight to be audited. [/QUOTE]
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