Yup.
I got an email from FDX today around 10AM telling me that since there were some thunderstorms around MEM that, too bad, no money back guarantee. It took them that long to get that email out to the public? A half hr. before P1 was due?
NICE.
Real professional. Every morning, management knows before the sort goes down whether or not Memphis has declared a National Service Disruption. This means two things:
1. No Money-Back Guarantee
2. Couriers can straightline
But, many managers won't communicate this, forcing couriers to go deliver P1 first, even though it makes no sense operationally because it's puts them even further behind. Also, Memphis seem to be increasingly making it up as they need to...as in "it's totally effed-up, so lets lie to the customers and say there was some "problem" that negates our time commitment".
They will stoop as low as necessary.