UPS Christmas shipping delays bring Amazon refunds, complaints – Atlanta Business Chronicle

Amazon.com Inc. is offering refunds on shipping charges and $20 gift cards after Atlanta-based United Parcel Service Inc. said overwhelming volume left it unable to deliver some packages by Christmas.

Customers angry over delayed deliveries of packages ordered through Amazon and other retailers complained via Twitter and Facebook. Some said UPS’ decision to stick to its schedule of no Christmas deliveries was unacceptable. (UPS said Christmas Eve that drivers would not work December 25, but that the company’s Louisville hub would work Wednesday night to sort packages so that they could be delivered the day after Christmas).

UPS driver: ‘Worst Christmas ever’ for delivery – USA Today

Social media exploded on Christmas with complaints about UPS and FedEx from customers furious about empty spots under their trees.

Most complaints were directed at UPS, which issued statements on Christmas Eve and again on Christmas Day acknowledging that the company was overwhelmed by unexpected volume and some packages were delayed until after the holiday.

“This has been the worst Christmas ever,” said Larry Ledet, 55, of Houston, who has been a UPS driver for 27 years. He made 337 stops and delivered 505 packages Monday.