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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 1151112" data-attributes="member: 12570"><p>I deliver to our local Social Security office. They had a FedEx Ground prepaid all ready to go----the driver refused to take it as they had not called it in. They in turn called the shipper and requested a UPS Call Tag be issued for that very same package. I made their delivery, she pointed to the package, I slapped the call tag right over the top of the prepaid ground label and went on my way.</p><p></p><p>I can understand if the driver doesn't know anything about the package. We have customers bitch all the time about their prepaids not being picked up; however, when the consignee is standing right there pointing at the prepaid package and you refuse to take it simply because it wasn't called in that is poor customer service.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 1151112, member: 12570"] I deliver to our local Social Security office. They had a FedEx Ground prepaid all ready to go----the driver refused to take it as they had not called it in. They in turn called the shipper and requested a UPS Call Tag be issued for that very same package. I made their delivery, she pointed to the package, I slapped the call tag right over the top of the prepaid ground label and went on my way. I can understand if the driver doesn't know anything about the package. We have customers bitch all the time about their prepaids not being picked up; however, when the consignee is standing right there pointing at the prepaid package and you refuse to take it simply because it wasn't called in that is poor customer service. [/QUOTE]
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