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1800dontcallus
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<blockquote data-quote="MrFedEx" data-source="post: 1151167" data-attributes="member: 12508"><p>There are <strong>individual</strong> Express employees who provide outstanding service, but <strong>overall, </strong>our customer service is heading downward every day. With each passing day, and each stupid new policy dictate, FedEx turns more employees off and creates a scenario where it is increasingly impossible to provide excellent service. These days, few of us feel motivated to do anything other than throw the box at a door. Since you come from a position of relative privilege (high wages, no insurance costs etc.), you seem to think that we have some sort of duty to "perform" even if we get treated like crap. Perhaps that's your Libertarian slant coming through, but most of us have no regrets about slowing it down and not giving good service.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1151167, member: 12508"] There are [B]individual[/B] Express employees who provide outstanding service, but [B]overall, [/B]our customer service is heading downward every day. With each passing day, and each stupid new policy dictate, FedEx turns more employees off and creates a scenario where it is increasingly impossible to provide excellent service. These days, few of us feel motivated to do anything other than throw the box at a door. Since you come from a position of relative privilege (high wages, no insurance costs etc.), you seem to think that we have some sort of duty to "perform" even if we get treated like crap. Perhaps that's your Libertarian slant coming through, but most of us have no regrets about slowing it down and not giving good service. [/QUOTE]
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