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<blockquote data-quote="The Other Side" data-source="post: 965085" data-attributes="member: 17969"><p>I had a particular case on my route where a shipper was sending out 20 pkgs a day. I did the pu and noticed the end of day count was off or missing. The customer gave me a rash of crap about asking for it and even called in a complaint saying I was rude. I WAS.</p><p></p><p>When this continued, with NO HELP from my supervisors (because the customer is always right B.S.).... I asked my OMS to track one of the pkgs I picked up from that customer.</p><p></p><p>What we found out was that this customer was preparing shipping labels and printing them, then VOIDING the labels and sending them into our system anyways. WHAT A GREAT WAY TO SAVE MONEY!!!</p><p></p><p>The shipping labels track with "shipper voided shipping information" followed with "origin scan", "in transit", "out for delivery", "delivered".</p><p></p><p>TO this day, NO ONE at my hub will address this problem because the shipper screams louder than THEY do. </p><p></p><p>I decided to do what we all do, "if UPS doesnt care, then i dont care" and I pick them up and say NOTHING.</p><p></p><p>Peace</p><p></p><p>TOS</p></blockquote><p></p>
[QUOTE="The Other Side, post: 965085, member: 17969"] I had a particular case on my route where a shipper was sending out 20 pkgs a day. I did the pu and noticed the end of day count was off or missing. The customer gave me a rash of crap about asking for it and even called in a complaint saying I was rude. I WAS. When this continued, with NO HELP from my supervisors (because the customer is always right B.S.).... I asked my OMS to track one of the pkgs I picked up from that customer. What we found out was that this customer was preparing shipping labels and printing them, then VOIDING the labels and sending them into our system anyways. WHAT A GREAT WAY TO SAVE MONEY!!! The shipping labels track with "shipper voided shipping information" followed with "origin scan", "in transit", "out for delivery", "delivered". TO this day, NO ONE at my hub will address this problem because the shipper screams louder than THEY do. I decided to do what we all do, "if UPS doesnt care, then i dont care" and I pick them up and say NOTHING. Peace TOS [/QUOTE]
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