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29 Year Old Business In Need OF Help! Please!!
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<blockquote data-quote="BigBrownSanta" data-source="post: 420734" data-attributes="member: 11097"><p>The above is the best advice. If you are truly concerned, follow up with a hard copy letter sent registered mail to the corporate office. If you call the 1-800 number, it will likely be handed off to a part time office person and pushed under the rug. A "corporate concern" seems to get upper management's attention real fast.</p><p> </p><p>If this is a problem that has been occuring for 2 - 3 years, it's probably a dispatch problem. More than likely your area is at the end of the driver's day or in an area with alot of residential deliveries and it gets pulled to other drivers as a "split" (which is additional work for the other driver to do after they finish their route). Those driver's don't know your address is a business, and instead of having it show up as a "missed" delivery, are finding a way to get it to you at your home address. Since you've never said anything about it before, they assume it's ok. </p><p> </p><p>This a problem with our "new" system, and to be honest, more businesses should take the time to voice a complaint to the corporate offices about being delivered after 5 PM. Even 3 PM is too late in the day, in my opinion.</p></blockquote><p></p>
[QUOTE="BigBrownSanta, post: 420734, member: 11097"] The above is the best advice. If you are truly concerned, follow up with a hard copy letter sent registered mail to the corporate office. If you call the 1-800 number, it will likely be handed off to a part time office person and pushed under the rug. A "corporate concern" seems to get upper management's attention real fast. If this is a problem that has been occuring for 2 - 3 years, it's probably a dispatch problem. More than likely your area is at the end of the driver's day or in an area with alot of residential deliveries and it gets pulled to other drivers as a "split" (which is additional work for the other driver to do after they finish their route). Those driver's don't know your address is a business, and instead of having it show up as a "missed" delivery, are finding a way to get it to you at your home address. Since you've never said anything about it before, they assume it's ok. This a problem with our "new" system, and to be honest, more businesses should take the time to voice a complaint to the corporate offices about being delivered after 5 PM. Even 3 PM is too late in the day, in my opinion. [/QUOTE]
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29 Year Old Business In Need OF Help! Please!!
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