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<blockquote data-quote="brownrod" data-source="post: 667478" data-attributes="member: 6453"><p>But this new task is contrary to everything we've been trained to do as drivers. We are beat over the head about numbers and you want us to slow down and make ourselves look bad? I read a post on this forum about a driver who was observed talking too long to a customer and was fired for stealing time. That driver was trying to get a lead (and of course the driver got his job back).</p><p></p><p>I'm an extremely productive driver. I never talk to anyone. I deliver and move as fast as possible never waste any time. So, now I need to alter that behavior to accommodate sales leads? Where is the training? Train me how to do this and maybe I can do it to your liking.</p><p></p><p>I've never turned in a lead because I don't really know what to do. I don't talk to customers. So now I need to start talking to them and ask them questions? I told the sales guys that if they want me to do this I need a script. I don't know what to say.</p><p></p><p>I have no problem say 'hey, large pile of fedex packages at XYZ company' to my center manager or sales guys. But I have no people skills. That's why I'm such a productive driver. I never talk to anyone. When I need to talk to someone at a company I feel like the nerd trying to get a date with the hottest chick in school. I don't know what to say and feel uncomfortable.</p><p></p><p>Therefore I never have and probably never will turn in a lead.</p></blockquote><p></p>
[QUOTE="brownrod, post: 667478, member: 6453"] But this new task is contrary to everything we've been trained to do as drivers. We are beat over the head about numbers and you want us to slow down and make ourselves look bad? I read a post on this forum about a driver who was observed talking too long to a customer and was fired for stealing time. That driver was trying to get a lead (and of course the driver got his job back). I'm an extremely productive driver. I never talk to anyone. I deliver and move as fast as possible never waste any time. So, now I need to alter that behavior to accommodate sales leads? Where is the training? Train me how to do this and maybe I can do it to your liking. I've never turned in a lead because I don't really know what to do. I don't talk to customers. So now I need to start talking to them and ask them questions? I told the sales guys that if they want me to do this I need a script. I don't know what to say. I have no problem say 'hey, large pile of fedex packages at XYZ company' to my center manager or sales guys. But I have no people skills. That's why I'm such a productive driver. I never talk to anyone. When I need to talk to someone at a company I feel like the nerd trying to get a date with the hottest chick in school. I don't know what to say and feel uncomfortable. Therefore I never have and probably never will turn in a lead. [/QUOTE]
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