Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
3rd resi attempt going bye bye...
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Ricochet1a" data-source="post: 1005191" data-attributes="member: 22880"><p>Wrong....</p><p></p><p>If the surcharge was pure profit, Express wouldn't have gone to the effort of having CSAs generate shipping labels with all data entered into the POS while the over-the-counter customer was standing there. The surcharge merely offsets the costs incurred in having a CSA do the research, pulling the package out of the sort and other loss of system efficiencies. </p><p></p><p>Bad addresses COST Express business - the shipper EXPECTS the package to be delivered on time, REGARDLESS if they happen to make an error in getting the correct address on the package. The $11 only covers Express' cost in correcting the error and incremental loss of customer good will (each bad address costs Express just a little bit in lost goodwill). </p><p></p><p>If the surcharge created "pure profit", Express wouldn't give one lick that customers got the correct address on the package and would let the revenue roll in.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1005191, member: 22880"] Wrong.... If the surcharge was pure profit, Express wouldn't have gone to the effort of having CSAs generate shipping labels with all data entered into the POS while the over-the-counter customer was standing there. The surcharge merely offsets the costs incurred in having a CSA do the research, pulling the package out of the sort and other loss of system efficiencies. Bad addresses COST Express business - the shipper EXPECTS the package to be delivered on time, REGARDLESS if they happen to make an error in getting the correct address on the package. The $11 only covers Express' cost in correcting the error and incremental loss of customer good will (each bad address costs Express just a little bit in lost goodwill). If the surcharge created "pure profit", Express wouldn't give one lick that customers got the correct address on the package and would let the revenue roll in. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
3rd resi attempt going bye bye...
Top