Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
3rd resi attempt going bye bye...
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="hypo hanna" data-source="post: 1006262" data-attributes="member: 42600"><p>But there's more. Before going to the office the courier does a dex03 to save service automatically triggering a message on the dispatcher's screen. He now has 30 minutes to research it and all the other dex03's and time stamp in cosmos. Some of these calls can take up to ten minutes of being put on hold or getting endlessly transferred from one department to another. If he is unable to get a good address, he enters comments in cosmos and transfers the Dex over to the station CSA's where the process begins again. Should they not be able to get it resolved while the driver is still on the road, it comes back to the station for even more handling. If its resolved while the driver is still on road he is expected to make another attempt regardless of how much backtracking is involved. </p><p></p><p>Considering some of the extreme discounting on many of these pkgs, we are more then likely in the red even if the pkg gets a REX.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1006262, member: 42600"] But there's more. Before going to the office the courier does a dex03 to save service automatically triggering a message on the dispatcher's screen. He now has 30 minutes to research it and all the other dex03's and time stamp in cosmos. Some of these calls can take up to ten minutes of being put on hold or getting endlessly transferred from one department to another. If he is unable to get a good address, he enters comments in cosmos and transfers the Dex over to the station CSA's where the process begins again. Should they not be able to get it resolved while the driver is still on the road, it comes back to the station for even more handling. If its resolved while the driver is still on road he is expected to make another attempt regardless of how much backtracking is involved. Considering some of the extreme discounting on many of these pkgs, we are more then likely in the red even if the pkg gets a REX. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
3rd resi attempt going bye bye...
Top