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A typical UPS issue as seen from the shipper
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<blockquote data-quote="upandcomer" data-source="post: 586290" data-attributes="member: 13387"><p>I understand the frustration, the situation is tough for the customer service agent because they can only move a credit to an open invoice. If you pay it off each week right away with the checking account the customer service agent can't just roll it forward because no invoice actually exists yet. In reality it would make sense if a customer secures an account with a credit card or checking account that we would just put that amount automatically back through to that account. There actually may be a way to do that, and I will actually check tomorrow at work. If there is a way I will let you know. It will probably require a phone call, but could save future head aches, and stamps! <img src="/community/styles/default/xenforo/smilies/FeltTip/happy-very.png" class="smilie" loading="lazy" alt=":happy-very:" title="Happy Very :happy-very:" data-shortname=":happy-very:" /></p><p></p><p>As far as WorldShip goes it should pop up when an address is not valid, and give you another option. Maybe this is limited to city, state, zip combos, but I thought it was full addresses. They have a standard format as to how they enter addresses, you can usually call and get them credited if it is a small error.</p></blockquote><p></p>
[QUOTE="upandcomer, post: 586290, member: 13387"] I understand the frustration, the situation is tough for the customer service agent because they can only move a credit to an open invoice. If you pay it off each week right away with the checking account the customer service agent can't just roll it forward because no invoice actually exists yet. In reality it would make sense if a customer secures an account with a credit card or checking account that we would just put that amount automatically back through to that account. There actually may be a way to do that, and I will actually check tomorrow at work. If there is a way I will let you know. It will probably require a phone call, but could save future head aches, and stamps! :happy-very: As far as WorldShip goes it should pop up when an address is not valid, and give you another option. Maybe this is limited to city, state, zip combos, but I thought it was full addresses. They have a standard format as to how they enter addresses, you can usually call and get them credited if it is a small error. [/QUOTE]
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A typical UPS issue as seen from the shipper
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