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access points?????
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<blockquote data-quote="Northbaypkg" data-source="post: 1862348" data-attributes="member: 58387"><p>I've had 2 of those 2 hour delivery window stops, it shows up in the DIAD with a 'D' next to the address. Since when have we offered that service? Those 2 have been in the last 2 months but in my previous 4 years of driving I never had one. I was wondering if customers are able to choose which 2 hours for the window because I have a route that does two and a half hours of pickups. If they picked a window during then I wouldn't be able to service them. </p><p></p><p>What about those exchange deliveries (marked with an 'X' next to the stop in the DIAD)? I remember having a DIAD training about those about 2 years ago. Had only 2 of those. After those two I never had another. I wonder if that service was also unpopular and discontinued? </p><p></p><p>Anyhow to stay on topic, I have pretty much the same gripe about access points that others mentioned in the thread before: the customer has no say in it. In the ORION briefing they tell us that our cost is higher than our competitors because of our superior service. Then in the same breath they turn and screw the customer out of a choice of having a reattempt. What happened to that superior customer service?</p></blockquote><p></p>
[QUOTE="Northbaypkg, post: 1862348, member: 58387"] I've had 2 of those 2 hour delivery window stops, it shows up in the DIAD with a 'D' next to the address. Since when have we offered that service? Those 2 have been in the last 2 months but in my previous 4 years of driving I never had one. I was wondering if customers are able to choose which 2 hours for the window because I have a route that does two and a half hours of pickups. If they picked a window during then I wouldn't be able to service them. What about those exchange deliveries (marked with an 'X' next to the stop in the DIAD)? I remember having a DIAD training about those about 2 years ago. Had only 2 of those. After those two I never had another. I wonder if that service was also unpopular and discontinued? Anyhow to stay on topic, I have pretty much the same gripe about access points that others mentioned in the thread before: the customer has no say in it. In the ORION briefing they tell us that our cost is higher than our competitors because of our superior service. Then in the same breath they turn and screw the customer out of a choice of having a reattempt. What happened to that superior customer service? [/QUOTE]
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