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Amazon now using Express
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<blockquote data-quote="MrFedEx" data-source="post: 1222079" data-attributes="member: 12508"><p>They'll find out the hard way. Last Peak was incredibly bad, and this one is looking really bad. It's no secret that I dislike Express, but my prediction isn't anti-FedEx hype. Operationally, things have been going poorly for quite some time, and many Express locations are either severely understaffed and/or staffed with a bunch of barely functional new employees. They can't even handle what they're getting now. If you also factor-in our totally dysfunctional Call Center/Customer Service network, DRA, and general management incompetence, it looks really bad. Plus, most employees are in WAD mode these days and are unwilling to do anything extra. The expectation that Express will be able to handle Ground overflow is downright comical, and this will make it even worse.</p><p></p><p>FedEx Express is managed by operational idiots. They understand how to sell their product and pump-up the stock, but they don't understand customer service any longer and they continue to make very bad operational decisions. This will be the year where a lot of big shippers are going to understand that FedEx cannot deliver on their false promises. Once their own Customer Service Centers are flooded with calls about undelivered Xmas items, they will finally get the message. Watch this site as Peak draws closer, and see if I'm incorrect about this one.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1222079, member: 12508"] They'll find out the hard way. Last Peak was incredibly bad, and this one is looking really bad. It's no secret that I dislike Express, but my prediction isn't anti-FedEx hype. Operationally, things have been going poorly for quite some time, and many Express locations are either severely understaffed and/or staffed with a bunch of barely functional new employees. They can't even handle what they're getting now. If you also factor-in our totally dysfunctional Call Center/Customer Service network, DRA, and general management incompetence, it looks really bad. Plus, most employees are in WAD mode these days and are unwilling to do anything extra. The expectation that Express will be able to handle Ground overflow is downright comical, and this will make it even worse. FedEx Express is managed by operational idiots. They understand how to sell their product and pump-up the stock, but they don't understand customer service any longer and they continue to make very bad operational decisions. This will be the year where a lot of big shippers are going to understand that FedEx cannot deliver on their false promises. Once their own Customer Service Centers are flooded with calls about undelivered Xmas items, they will finally get the message. Watch this site as Peak draws closer, and see if I'm incorrect about this one. [/QUOTE]
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