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Big Changes Ahead in TSG
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<blockquote data-quote="33in2togo" data-source="post: 467009" data-attributes="member: 20369"><p>As a sales person I am pretty comfortable reviewing most technology needs a customer may have. I am able to solve many of their minor issues. The problem occurs when the more complicated solutions are needed. The last two years we feel like we are on an island with limited access to TSG or CSG (Customer Solutions Group). Customers are fine with calling the help desk but they are not satisfied with lack of in person help when a true problem happens. I believe this is truly affecting our business in a negative way. Customers often came to us knowing we would be able to solve the issue. Now they simply have a back up plan. (Competitor).</p></blockquote><p></p>
[QUOTE="33in2togo, post: 467009, member: 20369"] As a sales person I am pretty comfortable reviewing most technology needs a customer may have. I am able to solve many of their minor issues. The problem occurs when the more complicated solutions are needed. The last two years we feel like we are on an island with limited access to TSG or CSG (Customer Solutions Group). Customers are fine with calling the help desk but they are not satisfied with lack of in person help when a true problem happens. I believe this is truly affecting our business in a negative way. Customers often came to us knowing we would be able to solve the issue. Now they simply have a back up plan. (Competitor). [/QUOTE]
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